Senior Customer and Partner Solutions Engineer, Business Messaging
at Alphabet
Posted 14 hours ago
No clicks
- Compensation
- $177,000 – $263,000 USD
- City
- Not specified
- Country
- United States
Currency: $ (USD)
Role within the Android and Business Communication Partner Engineering team at Google, driving the global adoption of Rich Communication Services (RCS) for Business. You will act as a technical bridge between Google’s messaging products and the partner ecosystem, combining engineering depth with strategic relationship management to accelerate integrations for businesses. You will onboard, troubleshoot, and build scalable frameworks with partners, aggregators, and resellers to enable hyper-growth of RCS in business messaging. The US base salary range is $177,000-$263,000 plus bonus, equity and benefits.
Senior Customer and Partner Solutions Engineer, Business Messaging
- linkCopy link
- emailEmail a friend
- Health, dental, vision, life, disability insurance
- Retirement Benefits: 401(k) with company match
- Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
- Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
- Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
- Baby Bonding Leave: 18 weeks
- Holidays: 13 paid days per year
Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 8 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- 8 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience troubleshooting technical issues for internal/external partners or customers.
- Experience as a customer success engineer or developer in the conversational messaging space (e.g., working on business messaging API or platforms).
Preferred qualifications:
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- Experience with cloud technologies such as Google Cloud Platform (e.g., cloud run, cloud functions, app engine, cloud storage, and pub/sub).
- Experience with Node.js/TypeScript or Python, RESTful APIs, OAuth2, and JSON-based webhooks.
- Familiarity with GSMA standards, SMS/MMS gateways, and telecom signaling.
- Knowledge of Dialogflow CX/ES, webhooks, and Gemini (Vertex AI) integration for conversational experiences.
- Understanding of the digital advertising ecosystem (e.g., Display Ads, Search, Social, or programmatic advertising) and how messaging serves as a conversion channel.
About the job
As a member of the Android and Business Communication (ABC) Partner Engineering team, you will be at the forefront of the mobile revolution, driving the global adoption of next-generation communication technologies. You will act as a crucial bridge between our products and the partner ecosystem. By blending deep technical expertise with strategic relationship management, you will dismantle barriers and accelerate the integration of our services, ensuring a seamless and advanced communication experience for billions of users on Android and beyond.
In this role, you will be the core technical engine driving the adoption and hyper-growth of the Rich Communication Services (RCS) for Business platform. You will transform traditional business-to-consumer and consumer-to-business communication into a rich, conversational platform, enabling businesses of all sizes to connect with their customers directly in the native carrier messaging app across platforms.
Responsibilities
- Write production-level code (Python, Node.js) and build internal tools to automate partner on-boarding, parse large datasets, and ensure high test coverage.
- Support aggregators and messaging providers to maximize technical adoption of Rich Communication Services (RCS) capabilities, focusing on reusable solutions to enable global hyper-growth.
- Achieve "trusted advisor" status by providing deep consultation for enterprise clients and building scalable, repeatable frameworks to capture the SMB segment.
- Serve as a subject matter expert for RCS protocols, troubleshooting complex network and application-layer issues while proposing innovative technical solutions.
- Manage executive-level stakeholder interactions and lead cross-functional efforts, mentoring peers through design reviews and collaborative support.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
