Tech Lead, Supportability, Networking
at Alphabet
Posted 3 hours ago
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- Compensation
- $171,000 – $254,000 USD
- City
- Not specified
- Country
- United States, Canada
Currency: $ (USD)
As a Supportability Tech Lead (STL), you will provide technical oversight and operational management across Cloud Networking and Storage products, guiding diagnostic tooling and systemic product issues. You will collaborate with Networking and Storage developers, product teams, and global teams to ensure scalability, reliability, and excellent customer experience. You will foster technical influence across networking and storage to drive successful adoption by GCP customers and partner ecosystems. You will own major product supportability initiatives and manage relationships with leaders in product development and site reliability.
Tech Lead, Supportability, Networking
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Minimum qualifications:
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
- Experience with one common scripting or coding language (e.g., Python, shell scripting).
- Experience with infrastructure systems, the scope and impact of the systems, and the underlying technology.
- Systems experience (e.g., Linux, Unix) or a similar operating system.
Preferred qualifications:
- Experience in software development in Java, C++, Python, Go or production software system design.
- Understanding of private and public cloud design considerations and limitations in the areas of virtualization, global infrastructure, distributed systems, scalable storage solutions, software-defined networking, and storage services.
- Ability to execute technical projects at global scale, across multiple teams and time zones.
- Ability to innovate using technology to advance business goals.
- Excellent organization, prioritization, problem-solving, and debugging skills with effective written and verbal communication and presentation skills.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably.
As Supportability Tech lead (STL), you'll be responsible for collaboration with Networking and Storage Developer, product teams, providing technical oversight, and operational management for a portfolio of critical products and infrastructure across the Cloud Networking and Storage teams as well as horizontal project areas that apply to all products diagnostic tooling or systemic product issues.
You will foster technical influence across networking and storage products, supporting their successful adoption by GCP customers. These products and services drive planet-scale networking and storage, enabling the next generation of AI workloads spanning GCP and partner ecosystems.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
For United States Applicants:
The US base salary range for this full-time position is $171,000-$254,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
For Canada Applicants:
The Canada base salary range for this full-time position is CAD 168,000-172,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Understand and evaluate the scalability and reliability to ensure the technical leads are always a step ahead of customer demands.
- Identify and drive major product supportability efforts as the primary support interface into developer leadership.
- Own technical relationships with leaders in product development and site reliability development, in order to improve the customer experience.
- Collaborate with global teams.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
