Location: OH, United States

As a member of the Infrastructure Platform organization at JPMorgan Chase & Co., you'll be part of the service organization that manages the IT infrastructure for our customers, clients, and businesses around the globe. 

As an Infrastructure Engineer III at JPMorgan Chase within the Infrastructure Platform organization, you'll be part of the service organization that manages the IT infrastructure for our customers, clients, and businesses around the globe.  In this role you’ll call on your experience in Windows operations support, engineering, development and service improvements to deliver reliable infrastructure. 

Job responsibilities

• Participate in incident response, change management and problem management areas to handle Operations (SRE) team engagements. 
• Design and implement data driven solutions based on operations metrics and other key data points. 
• Engage team members using relevant listening strategies and questioning techniques to help identify solutions and influence action plans.
• Demonstrate personal and professional resilience while navigating difficult situations with composure and tact.
• Demonstrate strong client / customer / stakeholder-based approach on issues and problems which your team handles.
• Develop and support routine operational activities with automation
• Lead root cause analysis meetings as part of process improvement
• Work closely with peer teams to deliver high availability and optimum performance for customers
• Be responsible for coaching and mentoring team members
• Learn and facilitate new technologies  
• Work closely with customers to drive system stability programs

Required qualifications, capabilities, and skills

• Formal training or certification on infrastructure development concepts and 5+ years applied experience,  SRE/DevOps, platform engineer, or similar    
• Strong knowledge and experience on windows server operating system starting with windows 2016 to 2025. 
• Good understanding and experience with Microsoft Windows performance tools and debugging. 
• Deep knowledge and experience on windows Clustering, Web, load balancing, sysinternal tools, windows patching and risk management. 
• Fluency in at least one programming language Python or PowerShell 
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
• Demonstrated ability to drive the adoption of site reliability culture and practices within a team.
• Familiarity with agile development methodologies and practices
• Strong knowledge and experience with Microsoft Hyper-V

Preferred qualifications, capabilities, and skills

• Strong windows operating system knowledge & troubleshooting skills.
• Microsoft Hyper-V experience 
• PowerShell or Python coding knowledge 
• Analytical thinking for strategic solutions