As a Technology Support III team member at JPMorgan Chase within Commercial and Investment Bank Markets Technology- Digital & Platform Services, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. 

Job responsibilities 

• Provides front-line application support for proprietary Credit Trading platforms on the New York trading floor, serving traders and sales users.

• Provides coverage across eTrading platforms, pricing and analytics, algo trading, risk management, post-trade, and regulatory reporting platforms.

• Engages across the full production lifecycle: incident response, root-cause analysis, deployments, maintenance, and continuous improvement aligned to risk and control standards.

• Leverages front-office support experience (ideally on a trading floor) and fixed income product knowledge to triage and resolve production issues quickly.

• Demonstrates ownership, accountability, and collaborative problem-solving; build strong relationships across Technology and the Trading desk.

• Contributes to SRE initiatives to automate manual workflows and improve team efficiency and reliability.

• Applies programming skills Python Java/.NET/C++ also valued to build tools, scripts, and automations

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Required qualifications, capabilities, and skills 

• Formal training or certification on Infrastructure Platforms and Technical Support Services concepts and 3+ years applied experience
• Hands-on with modern development toolchains; capable of designing, developing, testing, deploying, maintaining, and improving software.
• Proficiency in one or more general-purpose programming languages such as Python with a demonstrated appetite to learn additional languages.
• Foundational understanding of cloud concepts (AWS and/or Kubernetes).

• Proficient with Linux/Unix command line (bash) for day-to-day operations: process and service management, log review, file/permission administration, and basic networking diagnostics.

• Strong grasp of production support disciplines, including Incident, Change, and Problem Management.

• Familiarity with risk controls and compliance with departmental and firmwide standards.

• Collaborative team player who builds meaningful relationships to achieve shared goals.

• Enthusiastic, self-motivated, and inquisitive, with a strong sense of ownership and personal accountability.

Preferred qualifications, capabilities, and skills  

• Previous experience working on a front-office aligned support team (ideally on a trading floor) is highly desirable. 

• Previous experience / product knowledge of Fixed Income is highly desirable