We are looking for a Senior Software Engineer to join our team to own and drive reliability outcomes across the stack for one of the world’s largest modern collaboration platforms — Microsoft Teams.

Our team obsesses overachieving and sustaining three‑nines reliability across hundreds of high‑value customer scenarios spanning platforms, segments, and release rings. We partner deeply with feature teams and cross‑organization stakeholders to ensure product health, reduce customer impact, and prevent regression at scale.

We build and operate reliability tooling and services that leverage telemetry, customer feedback, support signals, and performance data — increasingly augmented by AI — and integrate these insights directly into engineering and release processes (“shift left”) to ensure major issues are identified and fixed before reaching customers.

As a team, we value continuous learning, deep technical exploration, and evidence‑based decision‑making to turn reliability opportunities into durable improvements for Microsoft customers through strong collaboration.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Design, build, and own reliability tooling and services across Microsoft Teams, leveraging data and AI to drive actionable insights.
• Own end‑to‑end reliability metrics, including signal definition, instrumentation, monitoring, alerting, and ongoing metric quality.
• Act as a Designated Responsible Individual (DRI) for live‑site reliability, including on‑call participation, incident mitigation, post‑incident reviews, and driving long‑term corrective actions.
• Partner with feature teams to influence design‑for‑reliability and resiliency decisions, preventing regressions before release.
• Analyze telemetry and customer feedback to identify reliability gaps and trends, integrating learnings into the engineering lifecycle.
• Collaborate and mentor engineers across product, research, and engineering teams by sharing best practices in telemetry, feedback loops, and reliability, and by providing technical guidance and code reviews that raise the overall engineering bar.

• Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
• 4+ years of experience building and operating full‑stack, production‑grade software systems at scale.
• 2+ years of experience working with large‑scale telemetry systems and data analysis using SQL‑based query languages.
• Experience using modern AI‑assisted development tools such as GitHub Copilot or Claude Code to improve engineering productivity.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.