Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

Results-driven IT professional with strong experience in Epic Professional Billing application support, Epic Clarity report build, stakeholder coordination, and service delivery management. Acts as the primary onshore liaison between business users, offshore technical teams, and third-party vendors to ensure seamless application operations, issue resolution, and continuous improvement and provides build, testing and go live support tasks as needed.

• Serve as the primary point of contact for business stakeholders regarding application-related matters.
• Coordinate with offshore development and support teams for project build, incident resolution, enhancements, and releases.
• Manage and prioritize tasks in alignment with SLAs.
• Facilitate requirement gathering sessions and translate business needs into functional specifications.
• Support release management, deployment coordination, and post-release validation.
• Drive root cause analysis and continuous improvement initiatives.
• Ensure compliance with IT governance, security, and change management processes.

Core Competencies:

• Application Support & Maintenance
• Incident & Problem Management
• Stakeholder Communication
• SLA & KPI Management
• Agile & Waterfall Methodologies
• Release & Change Management
• Business Analysis
• Risk Assessment & Mitigation