Product Support Engineer, University Graduate, 2026
at Alphabet
Posted 4 hours ago
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- Compensation
- Not specified
- City
- Not specified
- Country
- India
Currency: Not specified
Join Google's gTech Ads team as a Product Support Engineer aimed at university graduates. You will apply subject matter expertise in Google's AI-driven ad products, troubleshoot issues and guide customers, and develop automation tools to improve diagnostics and support efficiency. You will collaborate with Sales, Product, and Engineering to resolve complex issues, drive product adoption, and deliver exceptional customer service across the advertiser ecosystem.
Product Support Engineer, University Graduate, 2026
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Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- Experience with data/SQL and web technologies.
- Ability to work non-standard working hours in line with customer requirements.
Preferred qualifications:
- Experience in business analysis to conduct analytics, develop dashboards, and make recommendations
- Experience working in technical product/cloud support/quality engineering/Site Reliability Engineering (SRE).
- Experience using Google Ads or other online advertising solutions and the media/tech landscape.
- Experience in technical troubleshooting or customer support in a tech organization, and customer-facing experience translating technical concepts and solutions to non-technical and executive audiences.
- Experience in solving issues and developing tactical perspectives on customer-focused solutions.
- Excellent customer first and empathetic mindset, and ability to own end-to-end experience and solutions.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Apply subject matter expertise in Google's AI-driven ad products, with a focus on performance max, by understanding intricate functionalities to provide guidance and troubleshooting effectively.
- Develop and implement automation tools for diagnostics and debugging, streamlining processes and enhancing support efficiency, leading to faster resolution times.
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
- Analyze data and insights to create action plans to solve issues at the root cause for our customers focusing on knowledge management, operational improvements, account reviews and product adoption.
- Partner with our Sales, Product, Engineering and other cross-functional partner teams (as applicable) to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points
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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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