Technical Solutions Engineer ,Databases (English)
at Alphabet
Posted 6 hours ago
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- Compensation
- Not specified
- City
- Not specified
- Country
- India
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As a Technical Solutions Engineer for Google Cloud Platform, you will own high-priority customer issues and provide level-two support across teams. You will troubleshoot technical deployments, debug across networking, systems, and scripting, and build tools to accelerate diagnosis. You will collaborate with engineering, sales, and customer teams to resolve deployment obstacles, improve products, and drive customer success for Google Cloud. This role supports 24x7 global customer coverage and requires strong English communication with regional customers.
Technical Solutions Engineer ,Databases (English)
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Minimum qualifications:
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 5 years of experience reading or debugging code (e.g., Java, C/C++, Python, JavaScript, Go) and working with SQL/NoSQL databases.
- 5 years of experience in technical support, professional services, software development, or product operations management.
- Ability to communicate in English fluently to interact with regional customers and stakeholders.
Preferred qualifications:
- Experience administering and querying data in distributed, columnar or analytic oriented databases or distributed data processing frameworks.
- Database experience with SQL/NoSQL database administration, Google app engine, open source software communities, cloud networking solutions, or distributed computing technology.
- Knowledge of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.), system/network administrator level knowledge of Linux/Unix or operating systems.
- Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc.).
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Technical Solutions Engineer, you will own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Understand Google's product technology and architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive quality production.
- Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
