The Amazon Flex program uses independent drivers—called delivery partners—to deliver to our customers. Through the Amazon Flex app, drivers sign up for the program, schedule pickup times, are guided during routes with the navigation system, and more.

As the Amazon Flex Program Manager, you will be responsible for the strategy and initiatives aimed at improving the quality and efficiency of the deliveries carried out by the program. To achieve your goals, you'll work with diverse areas of the organization, including technology, operations, and marketing. A successful program manager will work to enhance the experience of hundreds of drivers, both within operations and when carrying out delivery routes, through data analysis, identifying obstacles and problem spots, and implementing effective and well-defined standards. These improvements must be balanced with business needs and take into account key operational metrics. Effective stakeholder management skills are essential to balance these competing priorities and delivering effective solutions for our customers and drivers.

Key job responsibilities
- Support long-term strategic planning to improve quality and efficiency.
- Work closely with the areas of finance, marketing, capacity management, operations, engineering, and program management on process improvement and launch initiatives.
- Develop, implement, and oversee reports, ensuring clear visibility of project milestones and performance.
- Effectively influence stakeholders through collaboration and effective prioritization.
- Be responsible for key performance indicators and work closely with stakeholders to understand everyday opportunities and challenges in order to implement short and long-term solutions.
- Monitor the execution of projects and ensure that the delivery is at the appropriate quality level and in compliance with the expected deadline.
- Navigate and resolve ambiguities by applying creative problem solving skills.
- Identify and mitigate risks, preventing them from becoming larger problems.

Basic Qualifications

- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Speak, write, and read fluently in English
- Experience in program or project management
- Experience working cross-functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics

Preferred Qualifications

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience in process improvement

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