The Tech SME team is the bridge between tech and operations. Tech SMEs have significant knowledge and experience unique to Last Mile operations and technology. As subject-matter experts, we bridge multiple disciplines such as operations, engineering, research science, planning and software development to assist these teams in solving problems and developing cohesive solutions that optimize the AMZL value stream. We are innovators that actively participate in the deployment, adoption and execution of tools and programs developed within AMZL. We create and deep dive key performance metrics to measure the health of the business, applying specialized knowledge to separate signals from noise, and we develop tech implementation and expansion strategies to integrate new software and tools seamlessly into the business.

The AMZL Tech Subject Matter Expert (SME) team is seeking an experienced Product Manager. This role is accountable for influencing business-critical decisions around the operations tech that enable scale and deliver consistent, industry leading, performance. The individual will support the development and delivery of high-performance delivery tools for Operations and Transporters. In this role, you will analyze data to diagnose processes, identify improvement opportunities, prescribe improvement strategies and guide the improvement effort. This role will manage large, complex initiatives, deal with ambiguity, balance speed with quality, and advocate on behalf of the customer to provide high-performance app based solutions to the field.

Key job responsibilities
- Lead large scale programs across EU, NA and JP AMZL marketplaces ranging from short (~3 months) to long (multi-year) initiatives.
- Be the single threaded leader, coordinating across multiple stakeholders to align on technical requirements for your SME area.
- Use data to scope problems and opportunities and provide key insights to operational and technical leaders to guide resource/prioritization decisions.
- Know the operation: develop expert level knowledge in all technical and operational areas within your scope.
- Get stuck in: we work in ambiguous areas, research and work to understand what you don't know.
- Develop and implement high-quality program mechanisms to deliver industry leading change.

Basic Qualifications

- 3+ years of product management experience
- Experience managing technical products or online services
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services

Preferred Qualifications

- Knowledge of SQL and VBA at an advanced level
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 116,300.00 - 160,000.00 USD annually