AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.

Do you want to work on Aurora MySQL and Limitless Database? Do you like helping customers migrate, scale, and shard high volume transactional databases? You will be working on challenging technical areas such as distributed transaction, data migration, and sharding strategies. Our Database Engineering team works with strategic customers to help scale and optimize database workloads and design, build, and improve the Aurora managed database service. This is not a typical DBA or DBE role where you manage databases for specific customers. Instead, you are an integral part of the core database service team as you will work closely with developers and product and program managers. You will engage and contribute in the full product cycle: customer need analysis, feature brainstorming, design, implementation, validation and customer adoption.

Key job responsibilities
* You work closely with our customers to understand their challenges, solve issues during critical escalations, and teach best practices.
* You, acting as the “voice of the customer”, bring learnings to the engineering process to design new features and plan end-to-end test scenarios. By shaping the direction of the Aurora Database service, you make it easier to understand how our service is used by customers, including database developers and administrators.
* You will actively drive feature enhancements, permanently resolve the root causes of issues, and improve the performance of our managed database service.
* You will contribute to automation solutions to improve the operational efficiency of the entire database service.
* You are viewed as the ultimate subject matter expertise for all things databases as your work will be highly sought by the development team, the support team, the field teams, and customers directly.
* You will interact with the open-source community via forums, conferences and feature or bug-fix code submissions.

A day in the life
Work closely with SDEs to design new features in Aurora Postgres such as creating a workload management extension. Attend daily scrum meeting with SDEs, contribute to design doc, and review test docs. Engage with a customer on critical service issues, guide the customer on troubleshooting, educate the customer on best practices, manage customer's sentiment, and provide database level technical solutions. Write official documentation and blogs for both open source and Aurora.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

- Knowledge of overall system architecture, scalability, reliability, and performance in a database environment
- Experience in systems engineering
- Experience troubleshooting skills at all levels, from application to network to host
- Experience in operations of highly available and scalable internet systems with a large customer base
- Knowledge of the primary aws services (ec2, elb, rds, route53 & s3)
- Experience in infrastructure architecture, database architecture and networking
- 6+ years of relational database technology (such as Redshift, Oracle, MySQL or MS SQL) experience

Preferred Qualifications

- Knowledge of at least one programming language such as Java, C#, JavaScript, Python, Ruby or Perl
- Experience using relational databases (SQL experience)
- 5+ years of IT and/or Management Consulting Services experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.