Zappos is looking for an Ecommerce Analyst to support business analysis and reporting. This role will be responsible for collaborating across teams to develop reports, create dashboards and deliver actionable insights. The candidate will have a strong understanding of ecommerce KPIs, customer journeys and web analytics. The candidate will need to layer and compare data sources across internal platforms. The right candidate will have a passion for using data to answer business questions that are complex, dynamic, and not always clearly defined.

The role is 100% onsite in office (Madison, WI or New York).

Key job responsibilities
Maintain ongoing reporting and develop reporting capabilities to answers ad-hoc business questions
Work with internal stakeholders to capture requirements and build dashboards, reports and segments
Prepare weekly reports on business drivers and opportunities across web and app
Analyze raw data sets and conduct deep dives into site data and customer journeys
Conduct quantitative analyses that range from specific questions to open-ended questions that inform large scale strategies with the ability to determine what data is needed
Educate and empower stakeholders with tools and techniques to solve evolving business challenges
Evangelize consistent reporting practices and foster a culture of analytics across teams
Scale analytic capabilities by troubleshooting data issues, leading enhancements and driving the adoption of analytics tools
Identify opportunities and collaborate with cross-functional teams (business and tech) to implement solutions
Champion clean data by identifying data issues and assisting in data hygiene efforts

Basic Qualifications

- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- 3+ years of business or financial analysis experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with Excel
- Experience with SQL
- Experience making business recommendations and influencing stakeholders
- Experience leading analysis, customer segmentation and/or product behavior analysis

Preferred Qualifications

- Experience within e-commerce or Retail fields
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WI, Madison - 74,300.00 - 130,100.00 USD annually