Join us as an Application Support Engineer

Are you passionate about technology and problem-solving? We are looking for an Application Support Engineer to join our team, ensuring the seamless operation of critical post-trade applications. This position will be based in Porto and you will report to the Corporate Action Team Manager.

Your key responsibilities:

Application Support & Incident Management

• Provide technical support for vendor platform applications (e.g., Megara Corporate Actions Platform for Euronext CSDs).

• Integrate the Production schedule for application support (24/5 support – business hours onsite, on-call outside business hours).

• Follow and enforce ITIL and ISO 20000 best practices.

• Triage incidents related to post-trade applications and other ITCCA team responsibilities:

  • Analyse, manage, and resolve complex incidents requiring deep system and application knowledge.

  • Monitor hardware and software components that support applications.

  • Support Incident Managers in coordinating emergency fixes when necessary.

  • Define and set up application alerts for first-level monitoring.

  • Manage communication with software vendors (e.g., Vermeg) and escalate incidents when required.

Software Deployment & Change Management

• Participate in software deployment planning, assessing the need for new technical configurations.

• Ensure proper impact analysis on existing software components and update them in CMDB.

• Contribute to change management processes related to software updates and continuous improvements.

• Support problem management, identifying trends and opportunities to enhance processes and applications.

Collaboration & Continuous Improvement

• Work closely with internal teams and stakeholders to ensure smooth business execution.

• Maintain professional relationships with clients, business lines, and technology partners.

• Track and resolve medium-complexity issues, escalating when needed.

• Contribute to operations monitoring development and process enhancement.

What we expect from you:

Technical Skills

• Strong background in application support and troubleshooting, including:

  • Platform and application log analysis.

  • Database querying.

  • BASH scripting.

  • Knowledge of OpenShift platform and microservices applications (a plus).

• Experience in incident management, change management, and problem resolution.

• Understanding of Central Securities Depository (CSD) environments and post-trade processes (a plus).

Soft Skills

• Problem-solving mindset with a hands-on approach.

• Strong sense of service and transparency in case of difficulties.

• Ability to communicate complex technical topics to a variety of audiences.

• Critical thinking and analytical skills, always looking for improvements.

• Excellent interpersonal and collaboration skills.

Qualifications

• Fluency in English is mandatory (spoken and written).

• Portuguese, French, or other European languages are a plus.

• Availability to travel as required.

Working with us means:

• A vibrant international and diverse team where you'll collaborate with a network of 2,200+ talents across Europe, USA and Asia.
• A collaborative and inclusive work environment that fosters professional growth with flexible career paths, learning and development opportunities
• An agile, innovative and dynamic company where you can make an impact
• Wellbeing programme, equal opportunities, work environment open to diversity in all its forms.

Apply by submitting a CV in English.

Join Euronext – Shape capital markets for future generations

Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets to drive innovation and sustainable growth.

• Operating in 18 countries across Europe, the US, and Asia, it has regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway, and Portugal.
• Euronext operates regulated equity and derivatives markets, a leading electronic fixed income trading market, and the largest centre for debt and funds listings globally.
• The Group offers a wide range of products including equities, FX, ETFs, bonds, derivatives, commodities, and advanced data services.
• It provides clearing through Euronext Clearing and custody and settlement services via Euronext Securities in Denmark, Italy, Norway, and Portugal.
• Euronext also offers technology, corporate, and data services to third parties.