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Application Support Analyst

at CGI

JuniorNo visa sponsorshipSQL/No-SQL Databases

Posted 3 hours ago

No clicks

Compensation: Not specified
City: Taguig
Country: Philippines

Provide first-line application support to end users, diagnosing and resolving incidents related to business software and internal applications. Manage incident tickets, perform root-cause analysis, and collaborate with IT teams to ensure timely resolution and adherence to service levels. Communicate clearly with users in Taguig, Philippines, offering guidance and workarounds, and maintain documentation in the knowledge base. This role requires strong customer service, technical troubleshooting, and a proactive approach to issue resolution.

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