Line management of direct reports in Sofia

· Deputy Technical Product Manager - technical leadership of Murex support

· Coordinate Murex support activities globally and develop best practices for a successful support team

· Optimal use of resources to increase efficiency of service

· Ensure collaboration between different IT teams involved in provision of Murex to the internal customers

· Stakeholder management (customers, infrastructure providers, vendors, etc), incl. communication with senior management and escalation point for customers

· Employee skill development, mentorship and succession planning

· Ensure a cost effective and efficient support operation, including initiatives to improve the service

· Participating in Murex support activities globally and develop/adopt best practices for a successful support team;

· Optimal use of resources to increase efficiency of service;

· Collaborating with different IT teams involved in provision of Murex to the internal customers;

· Stakeholder handling & communication (customers, infrastructure providers, vendors, etc) incl. communicating with senior management;

· Ensuring a cost effective and efficient support operation;

· Incident managing;

· Problem managing tasks of Application Operations;

· Pro-active problem solving / root cause analyzing;

· Change management tasks of Application Operations;

· Release management tasks of Application Operations (incl. post release testing);

· Vendor management;

· Keeping up-to-date documentation for procedures, solutions and general KT’s;

· Back-up and recovery management;

· Safeguarding the stability of the application;

· Ensuring compliance of the production environment and support processes to the rules & regulations of the bank;

· Business analysis tasks;

· Innovation to optimise and improve efficiency of support and applications;

· Performing special tasks assigned by senior management or business.

Leadership mentality

· Relevant industry experience in order to perform well in a challenging client facing IT support role.

· Proficient in ATS application architecture and infrastructure and underlying technologies, e.g:

· Databases (Sybase/ SQL);

· Operating Systems (Linux);

· Shell scripting;

· Job schedulers (UC4);

· Network technologies, market data flows and connectivity technologies;

· Experience working with monitoring tools like Grafana, Dynatrace, and/or Tivoli.

· Related risk management, reporting and settlement processes.

· Proficient in-Service Management Processes (ITIL). Service Management processes and standards form the basis of the IT support activities.

· Proficient in Business Continuity Requirements.

· Proficient in IT Security. Due to the high damage potential, adhering to IT security requirements is of utmost importance.

In return, we offer:

· Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours, work-from-home and work from abroad opportunities;

· Luxury package of additional health and dental insurance;

· Food vouchers in the amount of EUR 80 monthly;

· 6 additional annual days off for exceptional circumstances

· Employee assistance program for psychological, financial and legal consultations;

· Multisport card;

· Annual contribution of EUR 153.39 net per child for a summer camp/school/kindergarten for children up to age of 15;

· Possibilities for building career-advancing skills by covering training/certification courses and conferences based on individual learning and development needs, access to an online learning platform;

· Opportunities for long-term professional development in a stable, 150-year-old company while contributing to the vision of a new, just starting Digital Technology Center;

· Friendly and supportive multicultural environment, open to new opinions and ideas.

Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.

Learning Platforms; Children Summer Camp Contribution; Employee assistance program; Food vouchers; 6 Exceptional Days Off; 25 up to 31 annual paid leave; Multisport Card; Health& Dental Insurance; Work-life balance; Work internationally

Commerzbank is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise.

As part of this strategy, Commerzbank continues the expansion of its Digital Technology Center in Sofia, Bulgaria. We need motivated people who will join us on this journey and we are looking for a Senior Application Operations Engineer (Murex) in our Algorithmic Trading Systems team.

Apply now with your up-to-date CV in English!

Only shortlisted candidates will be invited to interview.