We are looking for a Senior Reporting Specialist to join our Buy-Side Reporting Managed Services team in APAC.

This role is ideal for someone who is enthusiastic, intellectually curious, and takes pride in delivering high-quality, reliable reporting services to enterprise clients. You will become a subject matter expert in FactSet’s buy-side reporting solutions, operating in a Managed Services context with a strong focus on production stability, continuous improvement, governance, and client communication.

Top 5 Activities in Reporting Managed Services

• Run and monitor report production
• Validate data before and during reporting cycles
• Control and maintain report content, structure, and layout
• Improve and extend reports over time
• Own governance, SLAs, and client communication

Role Focus Areas

1. Client Environment Monitoring & Advisory

• Act as a trusted advisor to clients on both business and technical aspects of buy-side reporting solutions
• Design, enhance, and maintain reporting solutions while ensuring the stable operation of client environments
• Respond to client requests, questions, and issues related to reporting platforms in a production setting

2. Project & Change-Related Work (Non-BAU)

• Participate in non-Business-As-Usual (BAU) activities, including:
  • Change requests
  • Software upgrades
  • Platform enhancements
• Support controlled change in live environments, ensuring minimal disruption and clear client communication

3. Cross-System Integration & Automation

• Integrate reporting solutions within a broader ecosystem using:
  • APIs and Web Services
  • Automation, scheduling, and monitoring tools
• Contribute to workflow automation using programming, scripting, and database technologies
   

Key Responsibilities

• Develop and maintain high-quality reporting solutions aligned with best practices and client expectations
• Design reports, including underlying logic, calculations, and layouts, ensuring clarity, accuracy, and consistency
• Support clients in production environments to help them achieve their reporting objectives
• Work closely with Product & Engineering teams to:
  • Investigate and resolve defects
  • Test fixes and enhancements
• Provide clear progress updates and transparency on client and project-related activities
• Act as a product expert across internal and client-facing interactions
• Collaborate with cross-functional teams (Engineering, Sales, Strategy) to influence product improvements
• Design and maintain complex, automated client workflows covering:
  • Data loads and validation
  • Calculations and transformations
  • Data extracts and reporting outputs
• Troubleshoot complex technical issues related to client architectures, data processing, and performance
• Build strong working relationships with global sales specialists, consultants, and enterprise clients
• Develop a solid understanding of the financial logic behind reporting modules and methodologies
   

Required Qualifications, Skills & Experience

• University degree in Computer Science, Engineering, Finance, Mathematics, or a related field
• 3+ years of relevant professional experience in reporting, managed services, enterprise software, or a similar technical/client-facing environment
• Strong technical, analytical, and troubleshooting skills
• Experience with programming or scripting, with exposure to C# and HTML and familiarity with general programming principles
• Understanding of 3-tier architectures (client - application server - database)
• Ability to work independently as well as collaboratively with global teams
• Excellent communication and interpersonal skills, particularly in client-facing contexts
• Curious mindset with a strong desire to learn and continuously improve
• Fluency in English, written and spoken
   

Preferred / Advantageous Skills (not mandatory)

• SQL knowledge, including query writing, debugging, and performance tuning
• Experience with relational databases (e.g. SQL Server, Oracle, PostgreSQL)
• Familiarity with application server environments (e.g. Tomcat, JBoss/WildFly, IIS)
• Experience with Web Services and APIs (XML, JSON)
• Additional programming or scripting languages (e.g. Python, Java, JavaScript, Shell, VBA)
• Familiarity with Razor or templating concepts within C#
• Knowledge of financial instruments, financial reporting, or financial software solutions
• Advanced Excel usage (including VBA)
• Experience with Windows Server environments
• Awareness of authentication concepts such as SAML