Job Title:

Contract Type:

Time Type:

Job Description:

Key Tasks:

• Support the Product owner to deliver all key features for the Power Desk Front-to-Back (System setup, Enhancements, System upgrades, UAT, bugs prioritization, testing, building new interfaces)
• Enhance and support in-house applications integrated with ETRMs
• Work together with a dedicated team developers to his/her stream as well as with Vendors
• Act as a 2nd level Support to worldwide users during their day-to-day tasks, escalate support when required to the Vendors or development team and ensure following-up with them
• Demonstrate service-oriented approach, an understanding of the business needs and be able to achieve and maintain high customer satisfaction ratings
• Manage client expectations effectively.
• Support Product Owner in reporting and backlog prioritization

Daily and Monthly Responsibilities

• Gather requirements across the group’s location and departments
• Run workshops with Business and IT
• Set up and model of new Power desk activities in OATI applications (webTrader, webCTRM) especially regarding power scheduling (in collaboration with traders, infrastructure, security, DBA and development teams)
• Write and maintain functional specifications (in DevOps)
• Work closely with developers on integration items, including design, testing and post-deployment support
• Report to the Product Owner the progress of your deliveries
• Document technical architecture, user guides, and handover to the Support team
• Train 1st level support and act as a 2nd level support on the modules you will be responsible for

Profile/Key Skills:

• Formal education, ideally at University level or equivalent level of certification and experience.
• At least 5 years working hands-on on an ETRM or CTRM as a Business Analysts or Application Support (QA, Support, In-House Development, working with Vendors)
• Experience in OATI applications, especially web Trader (nice to have)
• Good knowledge of Power Products and Derivatives on North American market
• Medium to Strong SQL, understanding of database design and Report generation within business applications
• Experience in working with API, FIX messages, especially with market data feeds from exchanges like ICE, CME, NODAL
• Experience of providing excellent Customer Service on a local and global user base. Strong Leader.
• Team player with ability to exercise flexibility, demonstrate initiative to ensure the business needs are met in a proactive manner with minimum supervision.
• Good interpersonal skills, especially communication, able to communicate technical solutions to non-technical users, in a multicultural working environment and able to cope in stressful/difficult/conflict situations in a serviced oriented manner.
• Highly organized and possess analytical and problem-solving skills.
• Be self-motivated and creative and able to work with minimum supervision.
• Fluent in English (spoken and written).
• General skills in ICT technologies.

Desirable Skills and Experience:

• Certifications/experience on any of the following will be very useful: Software design, development and testing methodologies /
  concepts, Project management, ITIL., Technical certification
• Knowledge of Power queries and VBA

If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.