Location: Wilmington, DE, United States

This Data Analytics role is an individual contributor who will be expected to apply quantitative and analytical skills to complex problems.  The ideal candidate will effectively work across multiple teams to design, develop, evaluate, and execute analytical solutions with a keen functional understanding of the business problem. The role requires detailed analysis of complex data sets from multiple sources and the ability to present summarized views of the data appropriate for varying personas. 

The position will serve as a thought leader including understanding our OKRs and KPIs, providing and dissecting metrics, and identifying opportunities for improvement. The role works on critical processes that must meet regulatory and audit standards. It is an opportunity to have meaningful impact on a large scale at a leading financial services firm. 

Responsibilities:

• Work closely with, and maintain stakeholder relationships to help determine and drive analytics to provide clear insights.
• Manage multiple analytics deliverables including updates to the comprehensive data and reporting roadmap.  Provide visibility into delivered items and the prioritized backlog. 
• Perform deep dive analysis on data sets to confirm customer’s requirements or questions.
• Partner with the report and dashboard development team to understand end-to-end process and rate of delivery for overall solutions.  Regularly validate current priorities are in line with expectations of key stakeholders.
• Provide recommendations to management based on data driven insights.
• Test changes to dashboards/reports to ensure accuracy and reliability.
• Deliver ad-hoc report creation and/or analysis with speed and quality.  Convert recurring requests into automated self-service options.
• Stay abreast of new tools and technologies to assist the team in creating the most efficient and effective data solutions.
• Partner with technical subject matter experts, understand our technological environment and recommend viable end-to-end solutions
• Publish and maintain end user knowledge articles.

Qualifications  

• BS/BA degree or equivalent experience
• 3+ years of related Data Analytics experience.
• Strong analytical, planning, problem-solving and decision-making skills
• Experience across broad range of modern analytic and data tools.
• Results-driven individual who is passionate about quality and engaging in hands-on analysis and report creation.
• Intermediate to Advanced skill level with MS Excel.  Comfortable with analysis requiring the merger of multiple data sets.
• Experience working with complex data models, queries using SQL. 
• Deals well with ambiguity; understands the strategic direction; take an idea and turn it into execution
• Ability to manage multiple in-flight responsibilities and a high volume of detailed work effectively
• Ability to navigate effectively, building partnerships in a highly collaborative and complex environment that demands exceptional communication skills
• Strategic thinker complemented by tactical initiative

Preferred Skills

• Preferably, knowledge of ITIL based practices and associated data (Change, Incident, Problem, etc.)
• Preferably, python programming skills 
• Experience working with complex data models, queries, and visualization.  Preferably, experience with Qlik Sense or equivalent toolset with transferrable skillsets. 
• Change agent (willing to challenge the status quo); strong drive for continuous improvement

 

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You will support the delivery of critical decision-making dashboards and analysis tools to eliminate IT environmental risks, and ensure maximum availability and reliability of technology services for clients and customers of everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group transforms and visualizes data to highlight threats, and focus production support leaders on the right things at the right time.  We hope you will join us on this journey.

 

 

The Data Analytics role will analyze complex data, collaborate across teams, deliver insights, and drive improvements in key processes.