Location: OH, United States

Are you energetic and excited to deliver excellent customer service in a fast-paced tech support environment? Then you’ve found the perfect position—resolve incidents quickly, collaborate across teams, communicate clearly, and keep risk top of mind.

As a Transactions Specialist III in the Integrated Monitoring and Control Center (IMCC) Team, your primary responsibilities will include playing a crucial role in managing incidents and providing L1 Technology support for the Fulfillment Archive Service Product. You will act as a liaison between support groups and the line of business, ensuring timely resolution of operational issues.

Job responsibilities

• Manage IMCC incidents to ensure timely resolution and appropriate comments and escalation.

• Provide L1 Technology support for the Cash and Check Management Product.

• Analyze details and research utilizing multiple systems to resolve problems.

• Maintain strict adherence to established risk procedures and on-going risk education.

• Escalate concerns to appropriate production area and/or owner partners when necessary.

• Assist other team members with problem resolution to create a team synergy focused on the customer concern.

• Communicate clearly with a variety of internal/external clients including senior management.

• Participate in site projects as SME for service enhancements of system and processes.

• Lead and/or provide support of all Continuous Improvement activities.

Required qualifications, capabilities, and skills

• Oral & written communication skills, problem-solving skills, and strong organizational skills.

• Advanced MS Office skills.

• Attention to detail and ability to work and make decisions with minimal supervision.

• Flexibility to adapt to changing business needs.

Preferred qualifications, capabilities, and skills

• Technical qualification/skills.

• SQL Knowledge.

• Prior Level 1 incident management experience.

• Ability to effectively communicate across all levels of leadership.

• Ability to maintain confidentiality and multitask.

Work Schedule: Tuesday-Saturday 1:30pm-10:00 pm EST