{"hiringOrganization":{"logo":"https:\/\/careers.societegenerale.com\/themes\/custom\/sg_careers\/images\/LOGO_Groupe_EN.jpg","@type":"Organization","name":"Societe Generale","sameAs":"https:\/\/careers.societegenerale.com"},"employmentType":"Permanent contract","validThrough":"2026\/03\/02","datePosted":"2026\/02\/15","title":"Consultant Software Engineer - IT (Information Technology) - Bangalore, India","@context":"http:\/\/schema.org\/","@type":"JobPosting","description":"Responsibilities

As DRE operations leader within GTS you are responsible for managing service levels, quality, (internal) client needs and expectations, relations, experience, satisfaction, and promoting client adoption of DRE transformations. You will serve as a singular point of leadership for clients, aiding them derive maximum value from the DRE setup <\/p>

** This role is supporting clients both on our traditional and cloud AaS database platforms, so the individual will have to demonstrate a technology affinity to be successful herein **<\/i><\/p>

Overall Responsibilities include: <\/b><\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Build, manage, drive client relations and satisfaction across defined perimeters<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Lead ITIL processes in DRE<\/p>

o\u00a0\u00a0 Change: Act as process officer, prepare & lead change management boards<\/p>

o\u00a0\u00a0 Incidents: Manage P0\/P1\/P2 incidents (communication, decision making during troubleshooting, escalation, perform RCAs and publish postmortems)<\/p>

o\u00a0\u00a0 Problems: track & report progress<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Define, plan, and manage service roadmaps for perimeter in line with client needs and DRE transformation<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Work with clients, chapters to continually evolve service model, per strategic \/ client needs and industry changes<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Serve as the primary point of client contact for service levels and issues - traditional and cloud <\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Help address client requests, escalations, issues etc., and proactively head off negative service trends<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Voice of the client<\/i>: Summarize, provide critical analysis to top client issues \u2013 plan, implement improvements adhoc and across review cycles<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Drive promotion, adoption of GTS (infrastructure) strategy across clients (open source, DRE AaS platform etc.)<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Responsible for quality of service and service level performance promised by DRE team, including tracking, <\/p>

reviewing, and reporting to clients and management<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Engage closely with PMO, chapters, and clients around delivery of relevant projects per CSLAs \/ contracts<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Create, update, maintain relevant service delivery management documentation<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Track, review, and report achievements around relevant perimeter to client and management <\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Responsible for working with clients, chapters to continually innovate and optimize across perimeter<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Oversee of incidents, requests, problems, changes, and platform services \u2013 in close alignment with chapters<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Review, report on operational and service KPIs across perimeter; engage closely with chapters to address<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Communicate, follow-up on service interruptions, RCAs, action plans, trends and analysis, issues etc. <\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Engage with stakeholders to drive security and audit compliance, reviews, reporting, and follow-up actions<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Review, analyze, report, and follow-up around areas of problem, incident \/ RCA, change, service request, service level metrics, security management, audit readiness, obsolescence mgmt., contract mgmt., license and inventory mgmt., financial mgmt., operational trending analysis, etc. - ensuring service delivery per commitments \/ CSLAs<\/p>Profile required

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Strong sense of autonomy and drive to succeed in a fast paced, geographically distributed environment<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Strong oral (speaking, listening, interpretation) and written communication skills<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Extensive experience working in infrastructure services, ideally database services<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Experience working on cloud based AaS platforms, ideally database systems<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Strong problem-solving skills, especially around technical areas<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Strong skills in technical analysis, reporting, and insights - ability to dive into numbers and seek to understand<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Demonstrated experience leading \/ managing technical projects across large environments<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Extensive experience working coherently with large, globally distributed teams and clientele (external \/ internal)<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Demonstrated experience managing and driving client experience, satisfaction, and service quality levels<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Decent knowledge \/ experience around agile practices such as kanban, scrum etc.<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Demonstrated history delivering results in large, cross functional environments - ability to drive change<\/p>

using sound reasoning backed up by relevant data<\/p>

Preferred Qualifications<\/strong><\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 ITIL certification(s)<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Knowledge and \/ or certification(s) on Six Sigma \/ Lean Processes<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Project management certification(s), ideally agile based<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ideal if candidate has basic cloud certifications \/ training<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Good technical grasp of databases and systems<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Good understanding of cloud based (database preferably)<\/i> AaS platforms<\/p>Why join us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status<\/p>Business insight

At Soci\u00e9t\u00e9 G\u00e9n\u00e9rale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you\u2019re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily\u00a0basis and develop or strengthen your expertise, you will feel right at home with us!<\/strong><\/p>

Still hesitating?<\/strong><\/p>

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.<\/strong><\/p>

We are committed to support accelerating our Group\u2019s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.<\/strong><\/p>","identifier":{"@type":"PropertyValue","name":"Recruitment Societe Generale","value":"2600028W"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bangalore","addressCountry":"India"}}} window.dataLayer = window.dataLayer || []; var aData = { customVarPage1: "Consultant Software Engineer", customVarPage2: "Bangalore", customVarPage3: "Permanent contract", customVarPage4: "2600028W", customVarPage5: "SG Global Solution Centre", customVarPage6: "IT (Information Technology)", customVarPage7: "2026/02/15" } window.dataLayer.push(aData);

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