IT Application Functional Support - M/F/D
at Societe Generale
Posted 2 days ago
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- Compensation
- Not specified
- City
- Warsaw
- Country
- Poland
Currency: Not specified
Acting as the primary second-line escalation point for complex functional issues related to deals origination, you will own incidents from initial report to resolution and communicate with business users. You will analyze production incidents with focus on transactional flows or calculation discrepancies to identify root causes. You will liaise with application users globally to investigate the incidents and use logs and basic database queries for troubleshooting, partnering with technical support teams to ensure timely resolution. You will identify recurring functional issues and contribute to a knowledge base of best practices.
Your future scope of responsibility will cover:<\/strong><\/p> Acting as the primary escalation point (2nd line) for complex functional issues related to deals origination<\/p><\/li> Taking full ownership of incidents from initial report through to successful resolution and communication back to the business user<\/p><\/li> Methodically analyzing production incidents, focusing on topics such as transactional flows or calculation discrepancies to identify the root cause<\/p><\/li> Liaising with clients (application users: back-office teams located around the globe) to investigate the incidents<\/p><\/li> Utilizing application logs and database queries (basic level) for troubleshooting<\/p><\/li> Partnering with technical support teams to ensure timely resolution<\/p><\/li> Identifying recurring functional issues and proposing permanent solutions (process or system improvements)<\/p><\/li> Developing the documentation and contributing to a knowledge base of best practices<\/p><\/li><\/ul>Profile required You will be best suited for this role if you:<\/strong><\/p> Have experience (3+ years) as a key user, super user or functional support for a banking or financial application and you understand the back office processes (e.g. payments, settlements, reconciliations)<\/p><\/li> Speak fluent English (French is a plus)<\/p><\/li> Enjoy dissecting complex problems, tracing process failures, and logically deducing the root cause of functional issues<\/p><\/li> Are familiar with ITIL Availability Management, Service Continuity Management, Problem management, Change management and other support methodologies<\/p><\/li> Communicate at ease with non-technical business stakeholders and technical IT teams<\/p><\/li><\/ul>Why join us Your future with Societe Generale will include:<\/strong><\/p> Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities<\/p><\/li> An active role in an international structure and the opportunity for growth<\/p><\/li> Access to educational platforms and language courses<\/p><\/li> Stability<\/p><\/li> Competitive salary based on seniority and skills<\/p><\/li> Support in quick adaptation in the company<\/p><\/li> Extraordinary health package with extensive dental care<\/p><\/li> Hybrid work (2 or 3 days per week) and one-time bonus for home office equipment<\/p><\/li> Even more benefits such as meal allowance, holiday fund, sports card and insurance<\/p><\/li><\/ul> *Please be informed that we will be accepting only resumes in English.<\/i><\/p>Business insight At Soci\u00e9t\u00e9 G\u00e9n\u00e9rale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.<\/p> Whether you\u2019re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.<\/p> If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!<\/p> Still hesitating?<\/p> You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.<\/p>","identifier":{"@type":"PropertyValue","name":"Recruitment Societe Generale","value":"25000N4O"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Warsaw","addressCountry":"Poland"}}} window.dataLayer = window.dataLayer || []; var aData = { customVarPage1: "IT Application Functional Support - M/F/D", customVarPage2: "Warsaw", customVarPage3: "Permanent contract", customVarPage4: "25000N4O", customVarPage5: "SG CIB", customVarPage6: "IT (Information Technology)", customVarPage7: "2026/01/16" } window.dataLayer.push(aData); Your future scope of responsibility will cover: Acting as the primary escalation point (2nd line) for complex functional issues related to deals origination Taking full ownership of incidents from initial report through to successful resolution and communication back to the business user Methodically analyzing production incidents, focusing on topics such as transactional flows or calculation discrepancies to identify the root cause Liaising with clients (application users: back-office teams located around the globe) to investigate the incidents Utilizing application logs and database queries (basic level) for troubleshooting Partnering with technical support teams to ensure timely resolution Identifying recurring functional issues and proposing permanent solutions (process or system improvements) Developing the documentation and contributing to a knowledge base of best practices You will be best suited for this role if you: Have experience (3+ years) as a key user, super user or functional support for a banking or financial application and you understand the back office processes (e.g. payments, settlements, reconciliations) Speak fluent English (French is a plus) Enjoy dissecting complex problems, tracing process failures, and logically deducing the root cause of functional issues Are familiar with ITIL Availability Management, Service Continuity Management, Problem management, Change management and other support methodologies Communicate at ease with non-technical business stakeholders and technical IT teams Your future with Societe Generale will include: Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities An active role in an international structure and the opportunity for growth Access to educational platforms and language courses Stability Competitive salary based on seniority and skills Support in quick adaptation in the company Extraordinary health package with extensive dental care Hybrid work (2 or 3 days per week) and one-time bonus for home office equipment Even more benefits such as meal allowance, holiday fund, sports card and insurance *Please be informed that we will be accepting only resumes in English. At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! Still hesitating? You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved. IT Application Functional Support - M/F/D
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