Support Engineer - IT (Information Technology) - Bucuresti, Bucuresti, Romania
at Societe Generale
Posted 2 days ago
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- Compensation
- Not specified
- City
- Bucharest
- Country
- Romania
Currency: Not specified
The Support Engineer will provide daily production support and incident management for IT applications in SG GSC, coordinating with L1-L3 teams worldwide. The role covers monitoring, issue resolution, release management, and knowledge transfer, with a focus on maintaining high production quality and driving continuous improvement. The candidate should have finance functional knowledge or SQL/Unix experience, at least 2-3 years in support, and strong English skills, with French a plus. The position is based in Bucharest (hybrid) under a permanent contract and offers a comprehensive benefits package.
Societe Generale Global Solution Centre (SG GSC)<\/strong> acts as a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity \u2013 Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent. IT Filiere is part of the Centre and comprises four Perimeters: Retail Banking, Security and Infrastructure, Internal Support Applications and Investment Banking,\u202f with a total of more than 800 IT professionals.<\/p><\/p> \u00a0Project Description:<\/p> The main mission of the Financing department is to support equity derivatives and fixed income trading desks on their market activities by offering technology & operational expertise to support the development initiated by these businesses. The applications which you will oversee cover various areas of the financing chain: pre-trade activities on fixed income, forex and equity derivatives markets, counterparty risk management, collateral assets optimization, prime brokerage (synthetic and cash), as well as middle and back office operations.<\/p><\/p> \u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f<\/p><\/p> Specifically, you will be required to:\u00a0<\/p><\/p> \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Daily support tasks (90%):<\/p><\/p> Technical and functional support of the production, features and data flow explanations;<\/p><\/li><\/ul><\/p> Monitoring and request \/ Incident management, crisis management if needed;<\/p><\/li><\/ul><\/p> Support and coordinate L2\/L3 activities, work closely with L1\/L2\/L3 world wide teams to ensure efficient processes, pick-up calls on a shared hotline, user onboarding and offboarding;<\/p><\/li><\/ul><\/p> Knowledge transfer for new joiners and users;<\/p><\/li><\/ul><\/p> Drive innovation and contribute with new ideas for the existing architecture, services and processes;<\/p><\/li><\/ul><\/p> Maintain a close relationship with the international team and ensure the delivery of high quality of production;<\/p><\/li><\/ul><\/p> Supervise application lifecycle and manage application events such as audit, disaster recovery events .<\/p><\/li><\/ul><\/p> Release management (5%):<\/p><\/p> Study release impacts on production;<\/p><\/li><\/ul><\/p> Install applicative packages coming from development team on pre-pre-production environment;<\/p><\/li><\/ul><\/p><\/p> Install new version in production and ensure post deployment checks.<\/p><\/li><\/ul><\/p> Continuous improvement (5%):<\/p><\/p> Reach for a full automation of manual tasks, delivery process and monitoring.<\/p><\/li><\/ul><\/p><\/p><\/p>Profile required Finance functional knowledge or technical background in SQL and\/or Unix;<\/p><\/li><\/ul><\/p> At least 2-3 years experience in support;<\/p><\/li><\/ul><\/p> Good command of English, both written and spoken. French would be a plus.<\/p><\/li><\/ul><\/p> Good analytical skills and ability to summarize key messages;<\/p><\/li><\/ul><\/p> Good communication skills, adaptability and self control;<\/p><\/li><\/ul><\/p> Client-driven approach & service oriented;<\/p><\/li><\/ul><\/p> High autonomy and ability to work in a stressful environment, rigor, cooperation and team spirit.<\/p><\/li><\/ul><\/p>Why join us Plus, you will enjoy all our benefits:<\/strong><\/p> We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you\u2019re joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!<\/p> \u00a0Still hesitating?<\/p> We are committed to support accelerating our Group\u2019s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.<\/p> \u00a0We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.<\/i><\/p>","identifier":{"@type":"PropertyValue","name":"Recruitment Societe Generale","value":"260001AS"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bucuresti","addressCountry":"Romania"}}} window.dataLayer = window.dataLayer || []; var aData = { customVarPage1: "Support Engineer ", customVarPage2: "Bucuresti", customVarPage3: "Permanent contract", customVarPage4: "260001AS", customVarPage5: "SG European Business Services", customVarPage6: "IT (Information Technology)", customVarPage7: "2026/02/12" } window.dataLayer.push(aData); Societe Generale Global Solution Centre (SG GSC) acts as a business solution center for Societe Generale, one of the largest European financial groups. We provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating through best in class talent. IT Filiere is part of the Centre and comprises four Perimeters: Retail Banking, Security and Infrastructure, Internal Support Applications and Investment Banking, with a total of more than 800 IT professionals. Project Description: The main mission of the Financing department is to support equity derivatives and fixed income trading desks on their market activities by offering technology & operational expertise to support the development initiated by these businesses. The applications which you will oversee cover various areas of the financing chain: pre-trade activities on fixed income, forex and equity derivatives markets, counterparty risk management, collateral assets optimization, prime brokerage (synthetic and cash), as well as middle and back office operations. Specifically, you will be required to: Daily support tasks (90%): Technical and functional support of the production, features and data flow explanations; Monitoring and request / Incident management, crisis management if needed; Support and coordinate L2/L3 activities, work closely with L1/L2/L3 world wide teams to ensure efficient processes, pick-up calls on a shared hotline, user onboarding and offboarding; Knowledge transfer for new joiners and users; Drive innovation and contribute with new ideas for the existing architecture, services and processes; Maintain a close relationship with the international team and ensure the delivery of high quality of production; Supervise application lifecycle and manage application events such as audit, disaster recovery events . Release management (5%): Study release impacts on production; Install applicative packages coming from development team on pre-pre-production environment; Install new version in production and ensure post deployment checks. Continuous improvement (5%): Reach for a full automation of manual tasks, delivery process and monitoring. Finance functional knowledge or technical background in SQL and/or Unix; At least 2-3 years experience in support; Good command of English, both written and spoken. French would be a plus. Good analytical skills and ability to summarize key messages; Good communication skills, adaptability and self control; Client-driven approach & service oriented; High autonomy and ability to work in a stressful environment, rigor, cooperation and team spirit. Plus, you will enjoy all our benefits: We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us! Still hesitating? We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection. We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination. Support Engineer
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