The Senior Sales Delivery Lead is accountable for end-to-end delivery, growth enablement, and value realization across complex Digital Inside Sales (DIS) and AI-enabled sales transformation programs. In addition to owning operational excellence, the Senior Service Delivery Lead serves as a growth agent for clients and a steward and ambassador for Accenture, shaping long-term partnerships, identifying expansion opportunities, and representing Accenture’s values, capabilities, and innovation agenda.

This role blends strategic leadership, commercial acumen, and hands-on execution, translating vision into scalable operating models across people, process, technology, and Agentic AI—often spanning onshore, nearshore, and offshore delivery.

Key Responsibilities:

Client Leadership & Stakeholder Management

• Serve as the primary delivery owner and trusted advisor to client sales and operations leaders (VP/SVP/C‑Suite).

• Translate client strategy into executable delivery roadmaps with clear milestones, risks, and value outcomes.

• Lead executive readouts (WBRs/QBRs), articulating progress, ROI, risks, and recommendations.

Delivery & Operations Excellence

• Own day‑to‑day delivery across multiple sales motions (e.g., lead generation, qualification, customer onboarding, full‑cycle sales, customer success, partner management).

• Establish and run delivery governance: cadence, KPIs, SLAs, RAID, capacity models, and financial tracking.

• Drive operational rigor across hiring, onboarding, training, ramp, performance management, and attrition mitigation.

Sales Transformation & Agentic Enablement

• Design and operationalize future‑state seller workflows, including “day‑in‑the‑life” transformations.

• Lead deployment and adoption of Agentic AI solutions (e.g., lead management, insights, content creation, customer success, manager agents).

• Partner with technology, and data teams to run POCs, pilots, and scaled rollouts.

Financial & Commercial Accountability

• Own delivery economics including cost‑to‑serve, margin targets, productivity assumptions, and value‑based constructs.

• Build and maintain business cases, capacity models, and scenario planning (conservative vs. aggressive).

• Identify levers to improve CCI, seller productivity, and revenue impact.

Talent & Global Delivery Leadership

• Lead multi‑geography teams (US, Costa Rica, India, etc.) across sellers, managers, enablement, and support roles.

• Define role profiles, hiring strategies, and skill requirements aligned to client needs and motion complexity.

• Foster a high‑performance, inclusive culture grounded in coaching, accountability, and continuous learning.

Enablement, Change & Adoption

• Partner with L&D to design and execute training curricula (sales methodology, product, tools, AI enablement).

• Drive change management, ensuring sellers and managers adopt new tools, processes, and behaviors.

• Continuously capture insights and iterate the operating model based on performance data and field feedback.