Account Strategist, Engage, Google Customer Solutions (Thai, English)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing roles.
• Ability to communicate in English and Thai fluently in order to interact in this customer-facing sales role.

Preferred qualifications:

• Experience working with channel sales, advertisers, agencies, or clients.
• Experience strategically assessing and achieving client success via sales techniques, including effective questioning, objection handling, and competitive selling.
• Expertise in launching and managing paid digital advertising campaigns, particularly in Google Ads and other digital marketing platforms.
• Ability to manage and prioritize a portfolio in an advertising or media sales context and to achieve goals that drive growth.
• Ability to build compelling narratives and utilize storytelling as a client engagement strategy.

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

As a GCS Account Strategist, you will be a seller to GCS’ strategic customers. With a more focused portfolio of clients, you will gain a deep understanding of their clients’ marketing objectives and build short- and medium-term (1–6 month) strategies to meet those goals, in part by improving campaign performance, implementing best practices, driving Google product adoption, and influencing customer budgets.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Manage a portfolio of businesses and develop a comprehensive understanding of their business challenges, marketing objectives, and success metrics.
• Collaborate within the team, aligning workflow among team members to execute plans and ensure accountability to meet or exceed goals while prioritizing and delivering outstanding customer experience to Google's partners and clients.
• Pitch and consult with customers proactively to support annual digital marketing discussions and budgets.
• Implement creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions and promote other Google products.
• Identify key client stakeholders and consult with customers proactively on calls and in person to support annual digital marketing discussions and budgets.