Customer Growth Associate, SBS Scaled, Google Customer Solutions (English, Spanish)
at Alphabet
Posted 3 hours ago
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- Compensation
- Not specified
- City
- Dublin
- Country
- Ireland
Currency: Not specified
Join Google Customer Solutions as a Customer Growth Associate for SBS Scaled (English, Spanish). You will serve as a trusted advisor to SMB clients, building relationships with key decision-makers to understand their digital marketing goals and help drive growth with Google Ads. You will manage large accounts, identify opportunities for impact, and conduct campaign reviews while mentoring business owners on digital marketing strategy. This program emphasizes continuous training and collaboration to help clients grow using Google's advertising products.
Customer Growth Associate, SBS Scaled, Google Customer Solutions (English, Spanish)
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, digital advertising, or related fields.
- Ability to communicate in English and Spanish fluently to engage with clients in the region.
Preferred qualifications:
- Experience with Google Ads and online advertising, with Google Digital Workshop certification.
- Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
- Ability to influence stakeholders internally and externally to deliver impact.
- Ability to own an advertising or media sales portfolio in Spain.
About the job
Consulting with a wide variety of existing advertising companies of all sizes, you are committed to finding the optimal advertising solution for each client. Your interest in sales and the digital economy and your entrepreneurial drive enables brands to expand their businesses with Google's latest advertising products and solutions. Your understanding of online media combined with your commercial know-how shape how new and existing businesses grow. Using your effective communication skills, you are the face of Google to a portfolio of clients whose needs you listen to, and help define the strategy for how their products and services can reach thousands or millions of users.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Serve as a trusted advisor to clients by building relationships with key customer decision-makers and business owners to understand their business goals and digital marketing plans, and help empower their business with Google advertising.
- Manage large accounts and identify opportunities where Google Ads can impact growth while tracking account growth and product adoption quarterly goals.
- Conduct frequent phone consultations to evaluate campaign performance, make account recommendations, and mentor/influence business owners on digital marketing strategy.
- Engage in essential activities to drive customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, internal strategy building/execution, etc.).
- Participate in continuous training throughout the program to develop professional and business skills.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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