AWS is seeking a motivated sales professional to support and grow a strategic customer relationship with one of our large global Industrial & Manufacturing customers. You will contribute to executing an account strategy, engage with the broader account team, and help drive AWS solution adoption across key customer stakeholders.
The Global Account Representative (GAR) will work closely with the account team to build relationships, support the articulation of AWS value, and help deliver business outcomes for the customer. The successful GAR will execute against a defined account strategy to earn customer trust and support AWS solution and service adoption across the customer's IT/Digital, Line of Business (LoB), and Operations teams. The GAR will collaborate with AWS resources (Solution Architects, Customer Solutions Managers, Industry Specialists, Marketing, Partners, Support, and Service Teams) to help deliver customer outcomes. This is an Individual Contributor role focused on pipeline development, opportunity execution, and customer engagement within a defined account scope.

Key job responsibilities
Contribute to an AWS customer account team, executing against the account plan under the guidance of account leadership. Build and maintain relationships with Director and VP-level stakeholders across IT, Digital, and Line of Business functions.

Collaborate with internal AWS teams — including solution architects, industry specialists, partners, and enterprise support — to deliver the best solutions for customers. Support business reviews, customer relationship plans, and overall customer satisfaction.

Communicate professionally via email, phone, and in-person meetings; prepare and deliver customer-facing presentations and business review materials.

Manage an assigned sales pipeline in Salesforce, tracking opportunity progress and facilitating key deal stages with account team support. Participate in negotiating and closing commercial agreements, including Private Pricing Addendums (PPAs), under senior leadership guidance.

Maintain broad knowledge of AWS solutions and services, connecting customer business challenges to relevant AWS capabilities. Gather and communicate customer feedback to internal teams to inform product and solution requirements.

Collaborate with marketing and the account team to develop customer references, case studies, and success stories.

A day in the life
Engage customer stakeholders via email, phone, and in-person meetings. Update and manage sales pipeline opportunities in Salesforce. Collaborate with solution architects, specialists, and partners on customer solutions. Support preparation of presentations and business review materials
Build and maintain relationships with Director and VP-level contacts. Gather and relay customer feedback to internal teams. Participate in account team syncs and planning sessions. Track progress on commercial agreements (e.g., PPAs). Stay current on AWS services and connect them to customer needs.

About the team
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry-specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

Basic Qualifications

- Bachelor's degree in a relevant field or equivalent work experience
- 3+ years managing a sales pipeline, building relationships with mid-to-senior level stakeholders
- 3+ years of experience in a technology sales, account management, or business development role, with demonstrated success in managing customer relationships and contributing to revenue growth
- Experience working with or selling cloud, software, or infrastructure solutions is expected

Preferred Qualifications

- 4+ years of stakeholder or account management experience, or experience with AWS services or other cloud offerings

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, OH, Cincinnati - 92,400.00 - 160,000.00 USD annually