Do you have a desire to make a major contribution to the rapid growth of Cloud Computing and AI? Do you want to build your skills in marketing and sales for long-term career growth? If so, come build the future of tech as part of our Global Marketing Response Center (MRC) team. We are looking for ambitious individuals to join the Global MRC team to engage with new and prospective AWS customers.

MRC is the customer engagement arm of the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, to help them embark on their cloud and AI journey quickly and easily. It is a critical function within the demand progression process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.

Key job responsibilities
• Build an AWS leads database by interacting with customers by phone, email and/or live chat

• Respond to customers’ inquiries in a timely manner to accelerate their cloud journey

• Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest.

• Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.

• Through nurture efforts, create higher value leads resulting in higher conversion rates.

• Actively leverage AI to catalyze your productivity and globalize any break-through solutions through structured scaling programs.

• Opportunity to be part of a team to lead global cross-functional MRC projects, driving operational excellence and better customer experiences.

Basic Qualifications

- 2+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience
- Experience working in a fast-paced and highly cross-functional organization
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience understanding needs of business and end customers and translating them into right solutions

Preferred Qualifications

- cloud certification like AWS Cloud Practitioner or AWS Solutions Architect - Associate
- In-depth knowledge and understanding of existing and developing technologies related to Cloud Computing and AI
- Proven ability to manage multiple priorities simultaneously in a fast-paced, high-growth startup environment where customer needs and business priorities evolve rapidly
- Clear, concise, and confident communicator via phone or email.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 59,100.00 - 103,400.00 USD annually
USA, VA, Arlington - 59,100.00 - 103,400.00 USD annually
USA, WA, Seattle - 80,200.00 - 103,400.00 USD annually