Senior Account Manager
at HSBC
Posted a day ago
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- Compensation
- Not specified
- City
- Not specified
- Country
- China
Currency: Not specified
Manage Global Payment Solutions (GPS) service engagements for assigned clients, acting as the escalation point and coordinating retention-focused projects and migrations. Proactively review client treasury operations, monitor service metrics, deliver client service reviews, and work cross-functionally to recommend and implement solutions that improve client experience and drive wallet share.
CIB - Global Payments Solutions (GPS)
Global Payment Solutions (GPS) is made up of almost 10,000 colleagues across 58 countries and territories. This business is uniquely positioned to help clients make payments across borders, currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional, and country awards.
We are currently seeking an experienced professional to join our team.
In this role, you will:
- The point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements when they are the lead.
- The point person to coordinate projects focused on existing business retention (i.e. GBS/TWIST billing global setups, file format conversions, Connect Digital migration).
- Will proactively review local/regional client activity and existing solutions with GPS in order to identify any opportunities to improve the client’s experience with HSBC. This includes but is not limited to; reducing service queries and reject/error rates, streamlining processing time, improved data/payment security, identify opportunities to streamline client processes, eliminate redundancy, strengthen relationships, and increase wallet share by recomending new products & solutions that will benefit the client’s business operations.
- Will provide analysis and recommendations to senior management on client focus, attrition, and engagement.
- Monitor metrics and performance indicators of service levels and develop and implement remedial actions as needed.
- Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders
- Engage with their client’s operational and Treasury teams as needed or agreed to with the client. This includes but is not limited to a client’s Treasury Operations and IT teams and the wider Finance and Treasury Organization.
- Gather and maintain specific intimate knowledge of their client’s Treasury operations and how they interface with HSBC products and services.
- Engage and work cross functionally with various internal partners (Operations, Technology, Sales, and the RM) coordinating client interactions and recommendations relating to existing GPS business. Must be flexible and willing to go outside work assignment boundaries to ensure their client’s satisfaction.
- Develop and deliver standard Client Service Reviews on an ad hoc basis using key client metrics to proactively identify issues and trends including things like payment flows, rejection and return rates, and industry benchmarks. Work with the client and internal stakeholders to remediate and improve metrics to benefit the client.
To be successful in the role, you should meet the following requirements:
Essential
- Strong knowledge of local and global cash management and clearing services, products, and techniques.
- Proven ability in identifying and meeting customer needs through matching a broad range of products and services.
- Ability to understand a customer’s business and the fundamentals of running a business.
- Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues
- Strong range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
- Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
- Ability to thrive in a complex matrix environment with several stakeholders with differing goals/expectations.
- Comfortable working in a fast-paced work environment; continually changing lines of communication, technological advances etc.
- Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks.
- Strong analytical skills
- Ability to travel.
Desirable
- Previous banking experience working with FIs/Corporates in a relationship or account management role. Specific experience with large multi-national corporations or financial institutions including Global/Regional HQ names will be an advantage.
- Knowledge of day-to-day workings of a Corporate Treasury environment, foreign exchange, intercompany loans, payroll, and payments.
- Knowledgeable about our competitors’ products and services, strategies, and client relationship practices.
- Broad knowledge of HSBC Group companies and product ranges
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.#LI-HSBC
Issued by HSBC Bank (China) Company Limited
