Location: Philadelphia, PA, United States

InstaMed is seeking dynamic, self-motivated, and results-driven professionals who thrive in a collaborative and growth-oriented environment. As a Relationship Manager, you will play a pivotal role in managing and expanding relationships with our valued healthcare provider accounts. This position offers the opportunity to directly influence revenue retention and drive business growth.

As a Client Service Account Manager in Healthcare Payments, you are an integral part of a team dedicated to managing and growing key healthcare provider relationships. You partner closely with internal teams to support revenue retention and growth opportunities. You are responsible for understanding client needs, proactively driving account success, and communicating valuable feedback to help shape InstaMed’s products and services.

Job responsibilities  

• Manage midmarket clients with $100M to $2B in revenue, ensuring the health and satisfaction of customer relationships.
• Serve as the main contact for clients, facilitating strategic and operational business activities.
• Develop strong relationships with client leads and executives/C-suite.
• Support revenue growth through business reviews, strategic account plans, and solution demonstrations.
• Prepare and process customer orders and contracts to expand services or deliver new hardware.
• Ensure successful utilization of InstaMed solutions and drive adoption across the territory.
• Partner with JP Morgan bankers to manage customer relationships and identify joint sales opportunities.
• Conduct outreach to communicate changes or new offerings that impact customer relationships.
• Identify potential risks to customer retention and serve as the escalation point for issue resolution.
• Maintain accurate customer account information, opportunity pipeline data, and documentation of activities.

• Demonstrate a thorough understanding of InstaMed solutions and be willing to travel up to 20% of the time

   

Required qualifications, capabilities, and skills 

• 5 + years of  proven success in a revenue-generating role 
• 5 + years of experience within healthcare, health-tech, and merchant services 
• Excellent people skills and ability to build relationships with customers.
• Sound judgment in setting customer expectations and managing sensitive customer situations.
• Excellent organizational skills in daily task management and follow-ups.

Preferred qualifications, capabilities, and skills  

• Healthcare Revenue Cycle, Financial Services, Banking & Treasury Experience.
• Bachelor’s degree or higher