Role: Content Designer

Location: Newcastle upon Tyne

Hybrid Working: Please note - This role will require you to work from our Newcastle, Cobalt Business Park office for a minimum of 3 days per week.

Note: The above information relates to a specific client requirement

As a team:

Content Designers (or UX Designers) use data and research to create, update and review content so that it is consistent across client services and in line with client design principles and standards. They design both micro- and long-form content to meet user needs and make complicated language and processes easy to understand. They collaborate with user researchers and other designers to understand user needs and improve the end-to-end user journey. They build relationships with stakeholders to make sure developed content is factually accurate and meets the needs of users. They work within multidisciplinary Scrum teams comprised of User Researchers, Interaction Designers, Business Analysts, Developers and other specialists to create User-Centred Designs for digital products and services.

This is a great opportunity to work across multiple different clients in a range of industries. As a member of our close-knit UX and Design team, you will champion the value of User-Centred Design as part of delivery best practice across all digital products and services.

Content Designers are expected to:

• Create high quality content (both micro- and long-form content) which is clear, easy to understand, and accessible for all audiences across multiple platforms and devices.

• Lead and align content design activities, ensuring teams take a user-centred, evidence-based approach to content design and delivery.

• Use data and research findings to inform your content decisions.

• Make sure your content is accurate by working closely with Subject Matter Experts.

• Collaborate with other teams and specialisms, like UX Designers, User Researchers, Developers, and others.

• Understand user journeys and the role UX writing plays in improving those user journeys.

• Report on and present your work, both internally and to client partners

• Take an evidence-led approach to your work, continuously improving long-form and micro-content based on user feedback, analytics, and industry best practices to improve usability, engagement, and conversion rates.

• Ensure that content follows all relevant legal and regulatory requirements, including accessibility standards, privacy laws, and industry regulations.

• Work independently, to a high standard, as the sole UX Writer within a Scrum/Agile team.