Are you excited about enabling merchants to use Amazon-powered solutions to be wildly successful no matter where they sell? Are you energized by the idea of shaping how we create and deliver technical content?

Amazon provides commerce and fulfillment capabilities that integrate with sales channels beyond the Amazon store. The Multichannel Commerce & Fulfillment team is looking for an experienced technical writer to create best-in-class documentation for merchants who are selling across channels from direct-to-consumer sites to social stores to other marketplaces.

You'll play a key role on the team crafting clear, concise, and well-structured documentation for our solutions and services. You'll bring your experience in writing technical documentation, and convey complex technical information to merchants.

You'll craft new and innovative approaches to content development. You'll work closely with cross-functional teams, including engineers, product managers, UX designers, solutions architects, and customer success managers, to develop and maintain a robust library of documentation and resources.

Key job responsibilities
Plan, write, and manage a robust library of clear, comprehensive, merchant-facing documentation, including how-to guides, API documentation, tutorials, release notes, and support content.

Collaborate with cross-functional teams including engineering, product, UX design, solutions architecture, customer success management, support, marketing, and external partners to understand the functionality of the product and write high-quality documentation that is complete and accurate.

Define best practices, content standards, and workflows for managing and prioritizing product releases and content updates and ensure consistency for merchant-facing content.

Innovate on the content development process through tools, techniques, and technology to raise the bar on the merchant experience.

Collect, collate, and distribute feedback to identify areas of improvement in documentation strategy and influence the roadmap.

Bring a sharp eye for structure, organization, and merchant experience to write content that is up to date, consistent, and complies with standards across the sites and destinations where we reach our audience.

Participate in product readiness reviews and roadmap reviews to stay informed and develop plans for feature releases, modifications, and enhancements.

Basic Qualifications

- 5+ years of technical writing in a relevant field experience
- Bachelor's degree in Computer Science, English, Technical Writing, or a related field
- Experience using and following a style guide
- Experience using content publishing tools to write, format, manage, and publish technical content on the web
- Experience designing, planning, and delivering content projects
- Have technical writing samples or projects demonstrating past experience and deliverables of technical writing (website, link, reports, portfolio, etc.)

Preferred Qualifications

- Experience with cloud services
- Experience working with Agile project management methodologies
- Experience working with Git or an equivalent distributed version control system
- Experience writing for developer and technical audiences: blog, product documentation, technical information
- Experience working with XML, reStructuredText, or Markdown-based documentation systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 125,800.00 - 170,200.00 USD annually