Vice President, User Experience, UX/Service Designer

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, User Experience II, UX/Service Designer to join our EMEA Innovation Center team. This role is located in London, UK.

In this role, you’ll make an impact in the following ways:

• Lead end-to-end service design for complex journeys (internal and client-facing), from discovery to implementation, covering policies, processes, people, technology, and data.
• Produce and socialize current and future-state journey maps that make complexity legible and actionable.
• Identify opportunities to remove failure demand, reduce risk and controls burden, and improve throughput, aligning recommendations with business goals and constraints.
• Plan and execute mixed methods discovery, including interviews, contextual inquiry, and service data analysis, translating disparate insights into clear problem framing and design direction.
• Facilitate workshops (framing, prioritization, co-design) that align internal stakeholders with competing objectives.
• Create clear, executive-ready visual artefacts such as journey maps, prototypes, and experience narratives or readout decks to align stakeholders and make progress.
• Translate service concepts into flows, wireframes, and interactive prototypes; run evaluative testing and iterate rapidly.
• Collaborate with cross-functional teams to ship usable, accessible experiences.
• Support design delivery with design tokens/patterns and contribute to the design system.

To be successful in this role, we’re seeking the following:

• Extensive experience in Service Design, Product/UX Design, or adjacent roles, including complex, multi-stakeholder environments (regulated sectors a plus).
• Strong evidence/portfolio of end-to-end service design work showing impact on outcomes (efficiency, adoption, satisfaction, risk reduction), not just UI deliverables.
• Strong capability in journey mapping, systems thinking, and operating model impact.
• Ability to execute UX when needed: flows, wireframes, interactive prototypes, and tools like Figma/FigJam.
• Research experience across discovery and evaluative methods; adept at synthesizing qualitative and quantitative evidence into clear recommendations.
• Proven stakeholder influence, facilitating alignment across Product, Engineering, Operations, Risk/Compliance, and Data.
• Strong communicator: concise writing, crisp visuals, persuasive narratives; excellent workshop facilitation and stakeholder presentation skills.
• Comfortable in ambiguity; curious, keen explorer in integrating AI into their own workflow, analytical, and diligent in learning new domains quickly.
• Confident working within policy, governance, and regulatory constraints.

Nice to Have:

• Experience in financial services.
• Exposure to risk & controls, capital markets, or data-heavy operational services.

At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn

Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.