Join Capgemini as a UX Service Designer in Manchester, UK, working in a hybrid model blending offices, client sites, and remote work. You will oversee planning, execution, and delivery of banking-focused service design projects, shaping end-to-end customer journeys and service blueprints. You will collaborate across the bank and with the UX, research, and wider teams to discover insights, create prototypes, run workshops, and measure impact to deliver value to users and the business. The role emphasizes cross-functional collaboration, journey mapping, and adherence to regulatory considerations and customer outcomes.
Job Title: UX Service Designer
Location: Manchester, UK
About the Job you are considering:
We are seeking experienced UX Service Designer with strong expertise in Banking domain who will overseeing the planning, execution, and successful delivery of projects
Hybrid working:
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your Role:
Service designers are interested in what users are trying to do service systems and processes and the structure of the organisations that deliver them and user journeys Service designers work by looking at the wider picture thinking about how to connect products and services to creative a seamless experience for customers products people parts of the organisation and identify opportunities for areas of improvement which then require support from wider teams to implement
Proactively collaborating with others across the bank to ensure the creation of worldclass products and services that meet the needs of real people while providing commercially successful solutions for our business
Able to work individually as well as part of the Service Design team and UX Optimisation team a Service Designer is able to manage their own workload prioritise work which benefits the banks strategic goals with the support of the Service Design Led to deliver measurable value to our users and our business
Create effective partnerships with stakeholders define and deliver work that creates lasting value and ensures projects achieve their goals through effective discovery ideation and design right through to delivery and measuring impact
Able to review a journey from start to finish which extends outside of Digital a Service Designer is able to provide an end to end view of a products or service without reliance from other teams This creates a unique perspective that is not held by anyone else in the business, but real customers experience every day
Your Skills:
Able to work independently and manage their service design projects and problem statements whilst feeding in their activity to the broader Service Design team
Build strong relationships with stakeholders and competently present back to them at all levels required Have confidence pushing back when colleagues’ views do not align with the project goals or user needs and escalating to the Service Design Lead when required
Conducting Service Discovery to identify and deliver high quality user centred products and services
Create prototypes to demonstrate ideas and how to improve services
Research the problem space working with the wider UX team including the research team to form and test ideas designs and solutions with the needs of real people in mind Working with user groups to identify business insights Communicate findings into actionable steps for other stakeholders and teams ensuring the highest standards are reached and insights can be identified and used
Design and deliver engaging workshops for our teams customers and stakeholders
Enable the business focus around customer journey maps and service blueprints to understand how productsservices work currently and defining the biggest gaps to develop how they should work in future
Ideation critical thinking Generation of appropriate ideas and effective critique Help teamsunderstand and improve their creative capability
Think holistically a when designing a product or service while being detail oriented and delivery focus
Adhering to regulations including Consumer Duty demonstrating focus on delivering good customer outcomes through consideration of whats the right thing to do for the customer
Hold the confidence to raise concerns and challenges to colleagues and senior stakeholders to advocate our users experience and making good business decision outcomes
Join Capgemini as a UX Service Designer in Manchester, UK, working in a hybrid model blending offices, client sites, and remote work. You will oversee planning, execution, and delivery of banking-focused service design projects, shaping end-to-end customer journeys and service blueprints. You will collaborate across the bank and with the UX, research, and wider teams to discover insights, create prototypes, run workshops, and measure impact to deliver value to users and the business. The role emphasizes cross-functional collaboration, journey mapping, and adherence to regulatory considerations and customer outcomes.
Job Title: UX Service Designer
Location: Manchester, UK
About the Job you are considering:
We are seeking experienced UX Service Designer with strong expertise in Banking domain who will overseeing the planning, execution, and successful delivery of projects
Hybrid working:
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your Role:
Service designers are interested in what users are trying to do service systems and processes and the structure of the organisations that deliver them and user journeys Service designers work by looking at the wider picture thinking about how to connect products and services to creative a seamless experience for customers products people parts of the organisation and identify opportunities for areas of improvement which then require support from wider teams to implement
Proactively collaborating with others across the bank to ensure the creation of worldclass products and services that meet the needs of real people while providing commercially successful solutions for our business
Able to work individually as well as part of the Service Design team and UX Optimisation team a Service Designer is able to manage their own workload prioritise work which benefits the banks strategic goals with the support of the Service Design Led to deliver measurable value to our users and our business
Create effective partnerships with stakeholders define and deliver work that creates lasting value and ensures projects achieve their goals through effective discovery ideation and design right through to delivery and measuring impact
Able to review a journey from start to finish which extends outside of Digital a Service Designer is able to provide an end to end view of a products or service without reliance from other teams This creates a unique perspective that is not held by anyone else in the business, but real customers experience every day
Your Skills:
Able to work independently and manage their service design projects and problem statements whilst feeding in their activity to the broader Service Design team
Build strong relationships with stakeholders and competently present back to them at all levels required Have confidence pushing back when colleagues’ views do not align with the project goals or user needs and escalating to the Service Design Lead when required
Conducting Service Discovery to identify and deliver high quality user centred products and services
Create prototypes to demonstrate ideas and how to improve services
Research the problem space working with the wider UX team including the research team to form and test ideas designs and solutions with the needs of real people in mind Working with user groups to identify business insights Communicate findings into actionable steps for other stakeholders and teams ensuring the highest standards are reached and insights can be identified and used
Design and deliver engaging workshops for our teams customers and stakeholders
Enable the business focus around customer journey maps and service blueprints to understand how productsservices work currently and defining the biggest gaps to develop how they should work in future
Ideation critical thinking Generation of appropriate ideas and effective critique Help teamsunderstand and improve their creative capability
Think holistically a when designing a product or service while being detail oriented and delivery focus
Adhering to regulations including Consumer Duty demonstrating focus on delivering good customer outcomes through consideration of whats the right thing to do for the customer
Hold the confidence to raise concerns and challenges to colleagues and senior stakeholders to advocate our users experience and making good business decision outcomes
