About the Opportunity

Job Description

Title Manager – Mobile Design

Department GPS

Location Dalian

Level Grade 5

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.

About your team

Our team - China Experience Studio, delivers market-leading, personalized, and differentiated digital experiences for Fidelity customers, driving our ambition to become a truly digital-first business.

About your role

This is a critical role within the team, with your task being to help us transform the mobile digital experiences of our clients, advisors and business users. We aim to deliver the best user experience not only in financial services but the best experience period.

The senior mobile experience designer role will be fundamental in terms of understanding our users needs and objectives, from concept development through to wireframes, low fidelity designs & prototypes, and user tests before high fidelity design, and build to deploy and ultimately on-going improvement and optimisation. You will actively contribute to Fidelity’s Global Design System whiclst ensuring it’s compliance in your design engagements.

Part of your role will be to help us embed a UCD (user centred design) approach and to ensure we work collaboratively across not only the digital team but our suppliers, partners as well as other in house teams including marketing, operations and technology to ensure a seamless, engaging and market leading user experience for all of fidelity’s customers.

Key Responsibilities

• To provide a class leading mobile user experience for the various Fidelity businesses by establishing user needs and consequent information structure for Mobile Apps and websites, mentoring colleagues, practicing and embedding UCD principles.

• Identifies user requirements by researching and analysing user needs, preferences, objectives, and working methods; studying how users consume content, including data categorization and labelling; meeting with focus groups, and participating in user research conducted throughout the organisation.

• Plans information architecture by studying the app/site concept, strategy, and target audience; envisioning architectural scheme, information structure and features, functionality, and user-interface design; creating user scenarios; preparing data models; designing information structure, work-and dataflow, and navigation; evaluating information representation; conducting creative meetings.

• Organizes information by translating user behaviour into media structure and elements; crafting interactive experiences; producing workflow diagrams, user scenarios, flowcharts, and storyboards; preparing interaction specifications, navigation rules, organization of information, and site maps; creating UI/UX artefacts – mood boards, IA, low-res and hi-res prototypes, style guides, key visuals, interactive guidelines, pixel level visual design/screen comps; coordinating with business, technology, visual, structural, editorial, cognitive, and brand strategists.

• Implements information architecture by preparing paper and interactive prototypes and mock-ups including page layout and navigational elements; coordinating with Project Manager and developers to integrate site concept, visual design, writing, interface, and navigational structure; documenting structure and processes.

• Validates information delivery by developing and completing usability test plans; evaluating traffic patterns; studying user feedback; coordinating with Usability Specialists.

• Updates job knowledge by tracking research regarding mobile/web design and usability; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Is able to be confidently creative whilst Adhering to design standards and developing new ones.

• Works to improve the design process within a highly collaborative and iterative workflow. Establishes close working relationship with technical architects, developers and project managers.

Experience and Qualifications Required

• At least 7+ years UX/UI experience including Mobile APP and responsive website design, with at least 3 years team lead/management roles (for manager level applicants)
• Experience in iOS and Android (bonus) APP design & development
• Professional UI, UX, mobile Design or related Qualification
• Experience working with Design Systems

• Ability to gather, synthesis, understand and communicate customer needs, motivations and behaviors and translate them into Digital experiences using design thinking and related methodologies
• Demonstrable experience in creating UI/UX artefacts – mood boards, IA, low-res and hi-res prototypes, style guides, key visuals, interactive guidelines, pixel level visual design / screen comps
• Experience of managing junior designers (for manager level applicants)
• Experience of working with UX, strategy, technology and business teams in a project scrum
• Experience using web analytics to inform design decisions
• Experience in epic, user and feature story writing and effort estimation
• Strong influencing, communication, languages, presentation and writing skills
• Strong team and stakeholder workshop facilitation skills
• Experience in design thinking, rapid ideation and customer co-creation
• UCD / Agile / Lean UX experience
• Familiarity with large, transaction-oriented website applications/websites
• Expert skills in design tools such as Figma, Sketch, Adobe Photoshop, XD, Illustrator, Principle, ProtoPie etc.
• Experience in financial services is a plus
• Experience in global team and projects is a plus
• Creativity, ingenuity, resilience and a sense of humor a must
• Good English communication skills
• Highly proficient in Chinese Mandarin

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

Location: Dalian Office

Time Type: Full time