Investment Banking

Conversation Designer

at HSBC

Mid LevelNo visa sponsorshipUI/UX

Posted a month ago

No clicks

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The Conversation Designer will design and optimize conversational experiences for digital channels, crafting dialogue, intent flows, and content that deliver clear, user-centred interactions. They will collaborate with product, UX, data/AI and engineering teams to translate business requirements into scalable conversational solutions. The role involves testing, iterating and improving bot performance using user research and analytics. Strong written communication and an understanding of conversational UX best practices are essential.