Discover ING Bank

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

The Retail User Experience (UX) chapter in ING Bank Romania is part of the CX, Innovation & UX Centre of Expertise for Retail customers. Our mission is to create innovative products & services and to deliver our promise to the customers: a superior customer experience that is easy, personal, instant & relevant.

We're looking for a UX Lead that strengthens delivery, steers decisively, partners well across levels, and supports our ambition to build superior, innovative customer experiences — especially as we transition into a global delivery model.

As chapter lead you will be balancing both contributor responsibilities (delivering on your own projects, ensuring subject matter expertise and craftmanship), as well as managerial responsibilities for a chapter of 5 UX designers directly involved in ideating, scaffolding & designing interactions, enhancing and enriching the ING Home'Bank application.

Our unwavering ambition is to position ING as an undisputed leader in digital financial services and payments, and to deliver highly personalized, real-time experiences that customers increasingly expect, thus tangibly making a difference for the better in their everyday lives when they use our products.

Your day to day

• You're anchored in the team’s activity, you’re available to help and you lead the team’s design critique sessions to ensure the best possible experience for our customers;
• Work actively with service designers, customer journey experts, engineers, product owners, analysts & marketing experts to constantly improve the customer experience within Home’Bank;
• You are an artist at heart, but pragmatism and working with data in building the best possible experiences for our customers will most often be your voice of reason;
• You work closely with the CX and Innovation chapter lead peers, as a team, to ensure that the Centre of Expertise follows the best possible course in terms of priorities, product direction, processes, way of work and culture.
• You lead by example in terms of quality by working on projects from the roadmap assigned to you, ensuring that the quality of your team’s work matches or is right on track to your expectations;
• Lead a team of UX designers, catering to their professional evolution, knowledge and skill development;
• Teach chapter members specific practices and advocate for embedding such practices in their deliverables (regardless of where these are stemming from – ING Group, industry best practices, latest trends, etc.)

What you bring to the team

• At least 5 years recent experience in UX, product design, service design or product management, building solutions for mobile and must have a proven track record (portfolio) & Strong Figma expertise;
• Proven Leadership experience, confident in managing upward, sideways, and downward;
• Academic degree in a relevant field such as Graphic/Visual Design, Psychology, Cognitive Science, Computer Science, or a comparable discipline;
• You understand UX well enough to judge quality and guide decisions. You spar, critique, and set direction when needed, ensuring solutions are aligned with best practices and UX principles;
• Strong knowledge of design principles, best practices, laws, heuristics;
• Refined communication, negotiation, stakeholder management and persuasion skills that you will employ to constantly advocate for the customer’s point of view and ensure a best-in-class interaction;
• You are solution-driven, you’re fast in connecting the dots and you don’t forget to work with facts, connecting user insights, business goals, and technical constraints;
• Initiative to build UX expertise in the chapter members so that they become at their own craft. Be a role model and scale your knowledge through others;
• You have a solid understanding of accessibility standards familiarity (WCAG 2.1+) and front-end capabilities (HTML/CSS basics, component behavior)
• Experience working in global projects or communities, finance or regulated products (is a plus, but not mandatory)
• Clear and structured in your communication;
• Able to explain complex UX thinking simply;
• A trusted partner to the management team of the CX, Innovation and UX department, as well as for global communities, and local stakeholders;
• You’ve read all this, but you should also be fluent in English;

What we offer

• Impactful work in a fun and collaborative environment;
• Open-concept offices designed for both teamwork and relaxation;
• Corporate events and social gatherings;
• Hybrid way of working with flexible working schedule and short week options;
• Monthly budget on Benefit platform;
• Extra annual leave days depending on the total length of working experience;
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications;
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments;
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.