Bulge Bracket Investment Banks

Content Design Vice President

at J.P. Morgan

Mid LevelNo visa sponsorshipUI/UX

Posted 6 hours ago

No clicks

Compensation: Not specified USD
City: Not specified
Country: United States

Lead content design initiatives within JPMorgan Chase Payments to develop inclusive, usable product experiences. Develop and execute content plans, shape customer experiences through content architecture, and drive innovative solutions with cross-functional teams. Facilitate discovery workshops, leverage content models and taxonomies, and champion inclusive language across the customer journey. Provide guidance on narrative structure and collaborate to ensure consistent voice across products and services.

Location: Wilmington, DE, United States

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Content Design Vice President in Payments team, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.

Job responsibilities

Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
Advanced technical literacy and deep understanding of content platforms and their impact on user experience

Preferred qualifications, capabilities, and skills

Demonstrated experience working in highly regulated environments, with a strong track record of partnering with Legal, Risk, Compliance, and Controls (LRCC) to ensure all content and design deliverables meet rigorous standards.
Proven ability to leverage AI tools and technologies to optimize workflows, enhance content/design efficiency, and drive innovation in process improvement.
Skilled in product coordination and cross-functional collaboration, actively participating in clarifying business problems and shaping solutions - rather than waiting for fully baked requirements to be handed over.

Lead content design initiatives, enhancing customer experiences across digital platforms at a leading financial institution.

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