Bulge Bracket Investment Banks

Experience Design Senior Associate - Conversation Design

at J.P. Morgan

Mid LevelNo visa sponsorshipUI/UX

Posted 7 days ago

No clicks

Compensation: Not specified
City: Bengaluru
Country: India

Join us to shape the future of conversational experiences and advance your career in a dynamic, inclusive environment. As an Experience Design Senior Associate within the Chase Operations team, you will play a key role in creating seamless and engaging voice and chat interactions for our products and services. You will collaborate with cross-functional teams to deliver user-centric solutions that align business objectives with the needs of a diverse range of users. The role emphasizes data-driven decision making, iterative design, and inclusive design practices.

Location: Bengaluru, Karnataka, India

Join us to shape the future of conversational experiences and advance your career in a dynamic, inclusive environment.

As an Experience Design Senior Associate within the Chase Operations team, you will play a key role in creating seamless and engaging voice and chat interactions for our products and services. You will collaborate with cross-functional teams to deliver user-centric solutions that align business objectives with the needs of a diverse range of users.

Job responsibilities

Designs and develops elegant voice and chat interaction solutions, ensuring consistency across products and platforms

Applies advanced knowledge of conversation frameworks and user journey mapping to enhance engagement and satisfaction

Conducts data-driven analyses of voice interactions to inform design decisions and generate actionable insights

Collaborates with teams to incorporate inclusive design and accessibility guidelines for all users

Operates with an iterative design mindset, using user feedback and analytics to improve voice experiences

Assists in analyzing market trends and user research to inform strategic design decisions

Required qualifications, capabilities, and skills

Three years in user experience design, conversation design, or a similar role focused on voice-enabled digital products

Masters or Bachelors degree in Design, HCI, Behavioral Sciences, Linguistics, or related fields, or equivalent professional experience

Proven ability to create engaging and functional voice or chat interfaces using industry-standard tools such as Lucid, Miro, Figma, or Voiceflow

Experience designing and optimizing voice user experiences across multiple platforms, including mobile chat and voice assistants

Demonstrated ability to interpret conversational data and transform it into actionable insights

Preferred qualifications, capabilities, and skills

Experience in B2B or B2C environments with voice or conversational products

Experience with generative AI and large language models to enhance conversational design and automation

Design and deliver innovative, accessible voice and chat experiences for Chase Operations products and services.

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Bulge Bracket Investment Banks