Design and Customer Experience team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Present work to product partners and senior stakeholders, clearly explaining design decisions and championing the user perspective.
• Leverage AI to improve user experiences, increase efficiency, shorten task completion times, and provide actionable feature insights.

Required qualifications, capabilities and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Demonstrated success in developing experiences that surpass initial product proposal, including crafting transformational innovation strategies and 'north star' visions to guide customer-centric decisions. 
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g. Figma)
• Design leadership or managerial experience

 Preferred qualifications, capabilities and skills

• Skilled in structuring and planning design work within cross-functional teams.
• Experienced in designing applications for complex business domains such as financial services.
• Able to understand and communicate how technical constraints and opportunities shape design solutions.
• Familiar with technology concepts, including agile development, DevOps practices, and frontend development frameworks.
• Knowledgeable about product lifecycles from a UX perspective and how user experience evolves across stages.
• Experienced in designing and implementing AI-driven user experiences.

Lead the design strategy, ensuring innovative, inclusive, and user-friendly experiences in our product offerings.