Industry not specified

Experience Design Vice President

at J.P. Morgan

Mid LevelNo visa sponsorshipUI/UX

Posted 10 hours ago

No clicks

Compensation: Not specified
City: New York City
Country: United States

Lead the definition of end-to-end investment funding journeys for Wealth Management, spanning direct and indirect customer experiences across channels, products, and platforms. Develop and execute journey-led design and research strategies that align business objectives, regulatory constraints, and user needs across multiple product areas. Create and socialize future-state service propositions, experience maps, service blueprints, and journey narratives to guide cross-team decision-making. Partner with Product, Design, Engineering, Operations, Risk & Compliance, Legal, and Data to shape cohesive service experiences across the ecosystem and mentor designers toward journey-led, customer-centric thinking.

Location: NY, United States

Shape the future of investment funding experiences across Wealth Management by designing cohesive, end‑to‑end journeys that connect products, platforms, and teams.

As an Experience Design Vice President focused on Investment Funding, you will play a critical role in defining and delivering journey‑led experiences that span digital, advisor, and operational touchpoints. You will bring a strong service‑design and systems‑thinking mindset to complex problem spaces, partnering across Product, Engineering, Operations, Risk, Compliance, and Legal to stitch together seamless, customer‑centric experiences.

Job responsibilities

Lead the definition of end‑to‑end investment funding journeys, spanning direct and indirect customer experiences across channels, products, and platforms
Develop and execute journey‑led design and research strategies that align business objectives, regulatory constraints, and user needs across multiple product areas
Create and socialize future‑state service propositions, experience maps, service blueprints, and journey narratives to guide cross‑team decision‑making
Partner closely with Product, Design, Engineering, Operations, Customer Support, Risk & Compliance, Legal, and Data to shape cohesive service experiences across the ecosystem
Work with UX Research and Data to plan, conduct, and synthesize research that informs and validates journey and service design outcomes
Identify fragmentation, pain points, and opportunities across the investment funding lifecycle, and translate insights into actionable design recommendations
Communicate complex service and systems thinking clearly through storyboards, blueprints, prototypes, and executive‑ready narratives
Mentor and guide designers and partners, fostering a culture of journey‑led, customer‑centric thinking

Required Qualifications, Capabilities, and Skills

5+ years of experience in Experience Design, Product Design, or Service Design, with a strong focus on end‑to‑end customer journeys
Proven experience creating journey maps, service blueprints, storyboards, and future‑state experience concepts for complex systems
Demonstrated ability to connect work across multiple teams, platforms, and constraints to deliver cohesive experiences
Experience conducting and applying user research to inform service and journey design decisions
Strong systems‑thinking mindset, with the ability to understand and design for interconnected products, processes, and stakeholders
Solid understanding of inclusive design and accessibility standards, and how to apply them at a journey and service level
Strong communication and storytelling skills, with experience influencing senior, cross‑functional stakeholders

Preferred Qualifications, Capabilities, and Skills

Experience working within financial services, wealth management, or regulated environments
Comfort facilitating workshops, co‑creation sessions, and journey alignment discussions with senior stakeholders
Experience shaping experience‑led metrics or success measures in partnership with Product and Data
Prior design leadership or mentoring experience

Shape the future of investment funding experiences across Wealth Management by designing cohesive, end‑to‑end journeys.

Back to all UI/UX jobs

Apply now