Bulge Bracket Investment Banks

Experience Research Senior Associate

at J.P. Morgan

Mid LevelNo visa sponsorshipUI/UX

Posted 25 days ago

No clicks

Compensation: Not specified
City: New York City
Country: United States

Senior associate responsible for planning and conducting generative and evaluative user research across Card products to uncover customer needs and inform design decisions. Uses advanced quantitative and qualitative methods (surveys, interviews, ethnography, analysis) to generate actionable insights and recommendations. Collaborates with cross-functional teams to integrate findings into product development, connect research to business metrics, and influence design and functionality. Stays current on industry trends and contributes to research strategy and method selection.

Location: New York, NY, United States

Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality.

As an Experience Research Senior Associate in Card, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.

Job responsibilities

Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings
Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
Stay current with industry trends and incorporate knowledge into team insights

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs

Preferred qualifications, capabilities, and skills

Familiarity with banking and financial services a plus
Experience with incorporating data & analytics and A/B testing and experimentation a plus
Experience shipping B2C products also preferred

Lead the user experience research, translating insights into impactful design recommendations.

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Bulge Bracket Investment Banks