Bulge Bracket Investment Banks

Experience Research Vice President

at J.P. Morgan

Mid LevelNo visa sponsorshipUI/UX

Posted 15 days ago

No clicks

Compensation: Not specified
City: New York City
Country: United States

Senior user research leader responsible for developing and executing research strategies across Trust & Security (Identity) to inform product and service design. You'll run quantitative and qualitative studies, translate insights into actionable recommendations, and influence cross-functional teams including product, design, legal, and engineering. Mentor and coach junior researchers and designers, promote a culture of continuous learning, and stay current on digital identity and AI-related trends. The role focuses on shaping identity solutions like verification and lifecycle management to improve trust and fraud risk outcomes.

Location: New York, NY, United States

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.

As a Vice President of Experience Research in Trust and Security, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation used to inform effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.

In the Identity Pillar of Trust and Security, our work helps protect customers and drives innovation in fraud risk management. You will be part of a collaborative team making a real impact. You will play a critical role in developing and delivering innovative identity solutions including identity verification, identity lifecycle management, and digital identity externalization. You will work cross-functionally with technology, product, and business partners to launch products that make Chase synonymous with trust.

Job responsibilities

Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
Stay current on digital identity trends, standards, and regulatory requirements. Support efforts to align Chase’s identity products with industry best practices.
Align product, design, legal, and tech on customer needs and segments to guide decisions
Scope, design, and execute new research studies independently by integrating business strategy, data analysis, and analytics to identify knowledge gaps, generate hypotheses, and conduct rapid evaluation studies or design sprints, adapting approaches as needed from in-depth to minimal viable research.
Translate insights into actionable recommendations that improve the user experience and meet the business need, and command the room through compelling storytelling to peers, stakeholders, and executives from multi-disciplinary backgrounds, inspiring all stakeholders towards “Aha!” moments

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
Proven ability to conduct various research techniques, such as surveys, interviews, diary studies, usability test, MaxDiff analysis, card sorts, and advanced data analysis, to derive actionable insights for user experience design
Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
Experience with AI capabilities with attention to data quality, safety, and measurement

Preferred qualifications, capabilities, and skills

Familiarity with identity lifecycle management, consent management, digital identity, or related technologies.
Experience navigating complex, highly matrixed organizations and organizational dynamics
Lead workshops with business partners and cross functional teams
Experience going beyond research reports and utilizing different frameworks, deliverables, and formats to ease comprehension, improve actionability, and increase memorability

Champion impactful user experience research at a leading firm, leveraging advanced methods to shape product and service design.

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Bulge Bracket Investment Banks