Bulge Bracket Investment Banks

Experience Research Vice President

at J.P. Morgan

Tech LeadNo visa sponsorshipUI/UX

Posted 2 days ago

No clicks

Compensation: Not specified EUR
City: Berlin
Country: Germany

Senior qualitative UX Research leader (Vice President) joining JPMorgan Chase in Berlin to support the Germany market expansion. You will design and execute end-to-end research studies using a broad mix of methods, translate insights into actionable product recommendations, and guide design strategy. You’ll collaborate with product leadership and cross-functional teams to prioritize features and ensure customer-centric decisions, while fostering a culture of learning within the Design and Customer Experience team. Fluency in German and English and strong stakeholder management are required.

Location: Berlin, Germany

Are you eager to work at a growing digital bank launching new products in a new market and deliver first-class customer experiences? JPMorgan Chase & Co. is expanding into Germany, and we’re looking for a qualitative Lead User Experience Researcher (Vice President) to join us in Berlin. As part of our Design and Customer Experience team, you’ll play a pivotal role in launching innovative products and creating a seamless digital banking experience for Chase Germany.

You’ll collaborate closely with Product leadership, leveraging your expertise in UX research and knowledge of the German banking landscape. Your insights will directly inform strategic decisions, design direction, and content development, helping us build a digital bank that puts customers first and considers the cultural context and user needs of German banking consumers.

If you’re a proactive communicator, a strategic UX thinker, and thrive in a fast-paced, dynamic environment, we invite you to join us and make a lasting impact on the future of banking in Germany.

Job responsibilities

Design and execute end to end research studies, from discovery - concept testing - delivery - continuous improvements, to identify customer needs, preferences, and behaviors that foster product improvements and innovation
Experience of broad range of research methods, such as diary studies, co-creation workshops, discovery interviews, and usability research.
Analyze and interpret data using advanced qualitative and quantitative methods and translate insights into actionable recommendations for enhancing user experience
Facilitate moderated and unmoderated qualitative studies with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
Willingness to participate and contribute to the Research community and foster a culture of continuous learning and knowledge sharing within the Design and Customer Experience team
Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on qualitative and some quantitative research methods
Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for product teams and the wider business
Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
Fluent in both German and English languages
Strong stakeholder management skills
Strong presentation and communication skills

Preferred qualifications, capabilities, and skills

Basic knowledge of German banking landscape
Research experience in finance and banking

Lead the qualitative UX research in Germany in a fast-paced, collaborative environment to support the German expansion of our digital banking experience

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Bulge Bracket Investment Banks