Bulge Bracket Investment Banks

Service Design Senior Associate

at J.P. Morgan

Mid LevelNo visa sponsorshipUI/UX

Posted 21 days ago

No clicks

Compensation: Not specified
City: Mumbai
Country: India

As a Service Design Senior Associate in the Experience Design team (based in Mumbai), you will design and optimize end-to-end service journeys, creating service blueprints, journey maps, and prototypes for product features of moderate complexity. You will collaborate with cross-functional teams to ensure inclusive, accessible solutions and participate in workshops to gather customer insights. The role emphasizes iterative design, incorporating user feedback to continuously improve customer and employee experiences.

Location: Mumbai, Maharashtra, India

We have an exciting opportunity for you to shape service experiences and drive innovation in financial services.

As a Service Designer Senior Associate within the Experience Design team, you design and optimize service journeys that impact our customers and employees. You collaborate with cross-functional teams to deliver accessible and innovative solutions. You help foster a culture of continuous improvement and inclusion.

Job responsibilities

Design and implement end-to-end service experiences and draft service blueprints for product features of moderate complexity

Collaborate with cross-functional teams to identify user needs and ensure development of inclusive and accessible products and services

Draft journey maps and service blueprints to visualize and optimize service processes, touchpoints, and interactions

Participate in workshops to gather customer insights and identify areas for improvement along the customer journey

Assist in creating experience maps and service prototypes that illustrate customer journeys

Operate with an iterative design mindset, incorporating user feedback to continuously improve customer journey experiences

Required qualifications, capabilities, and skills

Three years of experience or equivalent expertise in service design, focusing on end-to-end customer and employee experiences in financial services

Proven ability in drafting service blueprints, journey mapping, and creating storyboards for diverse customer experiences

Demonstrated experience in inclusive design, accessibility guidelines, and assistive technology

Proficient knowledge of user experience design principles applied to projects of moderate scope across multiple products or disciplines

Prior experience in iterative design, storyboarding, and information architecture with a track record of delivering customer-centric solutions

Examples of recent work samples or portfolio required to be presented

Design and deliver inclusive service experiences and blueprints to enhance customer journeys across our products.

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Bulge Bracket Investment Banks