Bulge Bracket Investment Banks

UX Design, Senior Associate

at J.P. Morgan

Mid LevelNo visa sponsorshipUI/UX

Posted 3 days ago

No clicks

Compensation: Not specified USD
City: Not specified
Country: United States

Senior Associate in Experience Design within JPMorgan Chase's Employee Experience Design team, focusing on shaping the user experience of HR-related products and services. You will collaborate with cross-functional teams to design inclusive, accessible, and user-centered solutions that align with business goals in a complex financial services environment. Responsibilities span discovery through launch, including journey mapping, service blueprints, wireframes, and prototypes, with an emphasis on improving the Help & Support experience for 300,000+ employees globally. The role emphasizes iterative design, data-informed decisions, and applying inclusive design and accessibility guidelines across web, mobile, and other digital channels.

Location: OH, United States

Job Description: Experience Design Senior Associate – Employee Experience Design Team

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in the Employee Experience Design team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

JPMC’s Employee Experience Design team is a dedicated group of UX designers and researchers supporting employee-facing product teams—where, as an Experience Design Sr. Associate, you will help improve the Help & Support experience for 300,000+ employees globally. In this role, you’ll collaborate across disciplines to drive end-to-end enhancements from Discovery (creative briefs, journey mapping, service blueprints) through Concepting (wireframes, prototypes), Design, and Launch, working across a diverse ecosystem that includes both SaaS vendor solutions and JPMC-specific platforms.

Job responsibilities

Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices

Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction

Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making

Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users

Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings

Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking

Required qualifications, capabilities, and skills

3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services

Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)

Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels

Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making

Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred qualifications, capabilities, and skills

Experience with Service Design techniques (user journey mapping, service blueprinting)

Experience with Usability Testing, and Heuristic Analysis

Lead in crafting user-centric designs for digital products, focusing on inclusivity and accessibility in the financial sector.

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