Bulge Bracket Investment Banks

UX Designer, Vice President

at J.P. Morgan

Mid LevelNo visa sponsorshipUI/UX

Posted 16 hours ago

No clicks

Compensation: Not specified
City: New York City
Country: United States

Lead strategic design initiatives across JPMorgan's Co-Brand Card portfolio, blending business requirements with user insights to shape the product experience. Build scalable design patterns and end-to-end experiences, working closely with Research to clarify customer needs and drive outcomes. Mentor junior designers, promote inclusive design and accessibility, and collaborate with cross-functional teams to embed UX into product development. Use data, storytelling, and stakeholder collaboration to elevate design craft and align a matrixed organization around a shared vision.

Location: New York, NY, United States

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As a Vice President Experience Design in Co-Brand Card, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

In this role, you’ll be responsible for building scalable and composable patterns and frameworks that support our Co‑Brand portfolio. Your success will depend on excellent design craft and strong leadership capabilities. You’ll work closely with Research to clarify customer needs and build a deep understanding of the business to drive outcomes.

Job Responsibilities

Develop and execute design/research strategies for complex projects, ensuring alignment with business objectives and user needs across multiple product areas

Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain

Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers, and foster a culture of diversity and inclusion

Collaborate with cross-functional teams to integrate user experience design into product development processes and ensure seamless, customer-centric solutions

Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across platforms and channels

Create scalable design approaches that enable repeatable processes and improve product speed to market

Elevate the design craft of the team by modeling good practices and fostering a culture of learning and respectful critique

Build and maintain strong relationships with stakeholders across a matrixed organization, ensuring alignment and effective collaboration throughout the design process

Required Qualifications, Capabilities, and Skills

5+ years of experience or equivalent expertise in user experience design or similar roles

Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes

Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions

Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including transformational innovation strategies and 'north star' representations to drive customer-centric decision-making

Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and technology stack components and their impact on user experience

Mastery of stakeholder management in a matrixed organization; ability to influence, align, and drive outcomes across diverse teams

Ability to use metrics and data to measure, test, and improve products over time

Strong documentation and storytelling skills; proven ability to align broad stakeholder cohorts around a design vision and shared roadmap

Proven ability to deliver product design at scale, coordinating across teams to gain agreements and resolve blockers

Preferred Qualifications, Capabilities, and Skills

Design leadership or managerial experience

Experience in financial services

Experience designing and implementing an end-to-end service design and strategy