Bulge Bracket Investment Banks

Vice President Experience Design - Operations

at J.P. Morgan

Mid LevelNo visa sponsorshipUI/UX

Posted 12 days ago

No clicks

Compensation: Not specified
City: Mumbai
Country: India

Based in Mumbai, this Vice President-level role leads Experience Design within the Operations team, shaping user experiences across products and services for customers and employees. You will develop and execute design and research strategies for complex initiatives, lead end-to-end design work (service flows, wireframes, and prototypes), and mentor teams in inclusive design practices. The role requires deep UX expertise in financial services, collaboration with cross-functional partners, and the ability to translate insights into strategic design recommendations that improve customer experiences. You will contribute to continuous product improvement and help advance design and engineering communities of practice.

Location: Mumbai, Maharashtra, India

We have an exciting opportunity for you to shape the future of user experience as an Experience Design Lead, Vice President. Join us to drive impactful design strategies and enhance customer and employee experiences.

As an Experience Design Lead, Vice President within the Operations team, you play a pivotal role in shaping user experiences across our products and services for customers and employees. You will leverage your expertise in user experience design and the financial services industry to identify gaps, solve complex problems, and make informed recommendations for enhancing customer experiences.

Job responsibilities

Develop and execute design and research strategies for complex projects, ensuring alignment with business objectives and user needs

Lead end-to-end design initiatives, including diagramming service flows, designing wireframes, and prototyping interactions

Drive the adoption of inclusive design practices and accessibility guidelines, mentoring junior designers

Collaborate with cross-functional teams to integrate user experience design into product development processes for seamless, customer-centric solutions

Analyze market trends, gather user research feedback, and leverage data insights to inform design decisions and optimize user experiences

Contribute to the continuous improvement of products and services by providing strategic guidance

Add to software engineering and design communities of practice and events that explore new and emerging technologies

Required qualifications, capabilities, and skills

Five years of experience or equivalent expertise in user experience design or similar roles

Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes

Experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions

Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including transformational innovation strategies

Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and technology stack components and their impact on user experience

Experience in developing, debugging, and maintaining design solutions in a large corporate environment

Overall knowledge of the design and product development life cycle

Preferred qualifications, capabilities, and skills

Design leadership or managerial experience

Experience working in complex business domains and/or large-scale enterprise environments

Ability to translate complex user insights and behavioral data into actionable design recommendations that improve user satisfaction and business metrics

Lead strategic user experience design initiatives to deliver accessible, user-centric solutions across products and services.

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Bulge Bracket Investment Banks