End Date

Sunday 08 March 2026

Salary Range

£78,098 - £91,880

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.

Job Description

JOB TITLE: Senior UX Designer

LOCATION: Bristol
SALARY: £78,098 - £91,880

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Bristol office.

About this opportunity

We are looking for a Senior UX Designer to lead and collaborate with a multidisciplinary design team focused on a core product area within Experience Design. You'll bring clarity to complex problems, guide colleagues and stakeholders, and champion high quality experiences that meet customer needs and support strategic goals. You'll take ownership of your work, articulate clear rationale for design decisions, and present confidently to senior partners.
 

As a Senior UX Designer, you will:

• Champion consistency across the app by driving alignment and coherence of experiences so customers enjoy a seamless and unified journey.

• Develop frameworks, design principles and reference patterns that guide consistent design across key touchpoints.

• Shape and define backlog items, working with colleagues to clarify scope, define outcomes and prepare initiatives for effective delivery.

• Produce design assets including concepts, journey maps and service blueprints to explore options and inform decision making.

• Partner with the Customer Lifecycle Management team to measure and improve the quality and consistency of end to end journeys involving Devices services.

• Develop experience measurement frameworks, dashboards and quality benchmarks that help track and improve experience outcomes.

• Support cross cutting channels and capabilities such as secure web and communications, ensuring they enable customer goals and align to strategic intent.

• Produce prototypes, flows and outcome maps that help teams align on shared objectives and manage dependencies.

• Provide leadership within the design team, supporting decision making and nurturing a positive team culture.

• Develop and mentor team members to build capability and promote a strong growth culture.

What you'll need

• Extensive and demonstrable experience within User Experience design/Interaction Design

• Experience leading teams

• Strong stakeholder negotiation skills

• A strong strategic vision that aligns well to the overall business strategy

 
About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. 

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. 

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.