Service Designer (12-Month FTC)
at Lloyds Banking Group
Posted 15 days ago
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- Compensation
- £61,344 – £68,160 GBP
- City
- Manchester, London, Edinburgh
- Country
- United Kingdom
Currency: £ (GBP)
Lead end-to-end service design for innovation initiatives, shaping experiences across people, process, technology and data from discovery through MVP and scale. Use design-led discovery, systems thinking and hypothesis-led experimentation to inform product and service direction in ambiguous spaces. Facilitate cross-functional co-creation with business, engineering and customer stakeholders to align desirability, feasibility and viability.
End Date
Sunday 22 February 2026Salary Range
£61,344 - £68,160We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job ShareJob Description Summary
Lloyds Banking Group is the UK’s leading bank with over 30 million customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people.We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well placed to help Britain prosper by shaping the way we spend, save, and borrow.
Job Description
JOB TITLE: Service Designer (12-Month FTC)
LOCATION: Manchester
SALARY: £59,850 - £66,500
HOURS: Full Time
DURATION: 12-Month Fixed-Term Contract
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Manchester office.
Occasional travel to other group locations (e.g. Leeds, London, and Edinburgh), may be required.
About this opportunity
The Service Designer shapes end-to-end services across people, process, technology, and data within a fast-moving innovation environment. Working from early discovery through MVP and scale, they help teams frame problems, design holistic service experiences, and make evidence-led decisions in ambiguous spaces.
What you'll need
Essential Skills/Experience:
- Design-Led Discovery & Insight Sensemaking - Leads discovery, synthesises insights across customer, market, and data signals, and frames opportunities in low-information environments.
- End-to-End Service Architecture & Systems Thinking - Designs service blueprints and maps dependencies across journeys, operations, platforms, and teams.
- Decision Leadership & Experimentation - Applies hypothesis-led thinking, JTBD, and lightweight experimentation to guide product and service direction.
- Technical & Operational Awareness - Designs within platform, API, and legacy constraints while using AI/LLM tools responsibly to accelerate service design workflows.
- Co-Creation & Stakeholder Facilitation - Brings together business, engineering, and customer perspectives to align desirability, feasibility, and viability.
Desirable Skills/Experience:
Value proposition and business model design
Operating model and service scaling experience
Speculative / future-back design approaches
Coaching and craft leadership within innovation teams
Outcome-focused mindset using metrics and analytics
About the team
The Group Innovation team sits within the GCOO organisation and focuses on turning bold ideas into real, scalable outcomes. Working in a fast-paced, startup-like environment, the team rapidly explores and validates new opportunities by testing customer desirability, business viability, and technical feasibility.
Through experimentation, design, and cross-functional collaboration, Group Innovation helps shape future propositions, unlock new growth areas, and bring cutting-edge concepts from idea to delivery.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
