End Date

Sunday 15 March 2026

Salary Range

£61,344 - £68,160

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.

Job Description

JOB TITLE: Service Designer (12-Month FTC)

LOCATION(S): Manchester
SALARY: £61,344 - £68,160

HOURS: Full-Time
DURATION: 12-Month Fixed-Term Contract

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Manchester office.

About this opportunity

We're looking for a visionary Service Designer in to join our Colleague Channels Experience Design team to help understand problems, explore opportunities and design services that support colleagues to deliver great outcomes for our customers.

You’ll contribute to the design of customer‑facing and colleague‑facing services, recognising that great customer experiences are enabled by well‑designed internal processes, tools and ways of working.

What you'll be responsible for

• Working as part of agile, cross‑functional teams to explore problems and design end‑to‑end services.

• Supporting the shaping of initiatives by applying customer, colleague and market insight.

• Designing and documenting current and future state services, including journeys, service blueprints and artefacts.

• Taking part and facilitating in workshops and stakeholder sessions, helping ensure needs, risks and constraints are understood.

• Communicating your work clearly, incorporating feedback and balancing different perspectives.

• Bringing a user‑centred mindset, making informed design decisions and constructively questioning assumptions.

• Collaborating closely with product owners, customer journey managers, engineers, researchers and other designers.

• Help teams define metrics that align to the goals and vision of the organisation.

• Continuing to develop your Service Design craft and contributing to the design community through sharing, critique and learning.

Designing for the future: AI and innovation

You’ll also have opportunities to contribute to work connected to Hive, a newly established innovation lab focused on exploring how AI and agentic capabilities can improve how the organisation operates for customers and colleagues.

As a Service Designer, you’ll help ensure emerging technologies are explored in a human‑centred, responsible and practical way, considering how AI impacts journeys, roles and service experiences.

This role does not require you to be an AI expert, but you should be curious, open to learning, and interested in how new technology shapes services and operations. You’ll be supported by senior designers and specialists as you build your understanding in this space.

Why Lloyds Banking Group

We’re building a more sustainable, inclusive and customer‑focused business. That means creating an environment where people can do their best work, learn continuously and feel supported as they grow their careers.

 

What you’ll need

We’re ideally looking for someone with 3–7 years experience in Service Design.

You’ll bring:

• A solid grounding in service design and design thinking methods, with experience applying them in real projects.

• A proactive, collaborative mindset and a desire to learn and improve.

• Strong communication skills, able to explain your work clearly to technical and non‑technical audiences.

• Confidence working with stakeholders, with support, and an openness to feedback.

• The ability to manage your own tasks and priorities within a wider team.

• An interest in innovation and emerging technology, including AI, and how these influence services and experiences.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.